Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690502
Hossein Ahmadi, Nima Taheri
The main priority of the e-government is to enhance service provision to citizens. Thus, the governments first focus on providing online and smart services and sorting them such that all user requirements are covered with a user-oriented approach that changes the paradigm from administrative to service-oriented government. Thus, governments can achieve faster, cheaper, and more accessible services by making their internal services electronic and providing services via a single window system. In such a platform, the citizens can achieve their services of interest electronically without being present in the Executive Departments. In this study, a reference architecture is presented to develop the single window system of the Executive Department. The purpose of the reference architecture is to present an instructive framework for developing the single window system by specifying the operations and interfaces that these systems should provide.
{"title":"Presenting a Reference Architecture for Developing Single Window System of Executive Departments (Case Study: Ministry of Culture and Islamic Guidance)","authors":"Hossein Ahmadi, Nima Taheri","doi":"10.1109/ncaea54556.2021.9690502","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690502","url":null,"abstract":"The main priority of the e-government is to enhance service provision to citizens. Thus, the governments first focus on providing online and smart services and sorting them such that all user requirements are covered with a user-oriented approach that changes the paradigm from administrative to service-oriented government. Thus, governments can achieve faster, cheaper, and more accessible services by making their internal services electronic and providing services via a single window system. In such a platform, the citizens can achieve their services of interest electronically without being present in the Executive Departments. In this study, a reference architecture is presented to develop the single window system of the Executive Department. The purpose of the reference architecture is to present an instructive framework for developing the single window system by specifying the operations and interfaces that these systems should provide.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"306 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123092204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690509
Ali Abediniyan, Fatemeh Mahdavi Azar, E. Nazemi
Over the past few years, the rapid growth of financial services and changes in customer requirements have laid the groundwork for digital channel expansion. Omnichannel is an approach that assists banks to collect customer information based on their activities in different channels and provides an integrated and unified customer experience. Currently, most banking services are developed without a sufficient understanding of customer experiences and activities, and each channel is considered separately. BIAN is a service-oriented enterprise architecture framework specified for the banking industry, the main element of which is service domains. Each service domain is a specific area of business, the combination of these service domains covers different banking business scenarios. This paper proposes a model that uses Omnichannel in the banking industry based on the BIAN framework. The proposed model use BIAN business domains to provide an integrated and optimal interaction between different banking channels in order to improve the customer experience, improve customer retention rates, upgrade the quality of banking services and profitability by analyzing customer behavior, marketing and forecasting needs. In order to explain the application of the proposed model and evaluate its executive validity, the business scenario of opening a current account is considered.
{"title":"Designing a model to use Omnichannel in banking industry based on BIAN framework","authors":"Ali Abediniyan, Fatemeh Mahdavi Azar, E. Nazemi","doi":"10.1109/ncaea54556.2021.9690509","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690509","url":null,"abstract":"Over the past few years, the rapid growth of financial services and changes in customer requirements have laid the groundwork for digital channel expansion. Omnichannel is an approach that assists banks to collect customer information based on their activities in different channels and provides an integrated and unified customer experience. Currently, most banking services are developed without a sufficient understanding of customer experiences and activities, and each channel is considered separately. BIAN is a service-oriented enterprise architecture framework specified for the banking industry, the main element of which is service domains. Each service domain is a specific area of business, the combination of these service domains covers different banking business scenarios. This paper proposes a model that uses Omnichannel in the banking industry based on the BIAN framework. The proposed model use BIAN business domains to provide an integrated and optimal interaction between different banking channels in order to improve the customer experience, improve customer retention rates, upgrade the quality of banking services and profitability by analyzing customer behavior, marketing and forecasting needs. In order to explain the application of the proposed model and evaluate its executive validity, the business scenario of opening a current account is considered.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129697281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690500
{"title":"[NCAEA 2021 Front cover]","authors":"","doi":"10.1109/ncaea54556.2021.9690500","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690500","url":null,"abstract":"","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131514614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690505
Samin Shapour, A. Kamandi
With due attention to the development of cyberspace and its strategic importance for organizations, some tools are needed to plan information technology systematically. Assessment of e-readiness is a prerequisite for precise and strategic planning for a balanced and all-inclusive information technology both at national and organizational levels. In recent years, numerous models have been proposed by universities and associations that each comes with specific functions. However, to gain a detailed assessment of the e-readiness of organizations, customized models are needed to cover the most critical and pertinent aspects of a particular industry or organization. Hitherto no specific methodology is presented to compose or customize such a model. This paper presents a framework and a process to design and customize e-readiness assessment for a specific organization. The proposed method of this paper, which is customized in assessment frameworks, is based on a well-known software engineering method called situational method engineering.
{"title":"An aspect-oriented methodology for e-readiness assessment","authors":"Samin Shapour, A. Kamandi","doi":"10.1109/ncaea54556.2021.9690505","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690505","url":null,"abstract":"With due attention to the development of cyberspace and its strategic importance for organizations, some tools are needed to plan information technology systematically. Assessment of e-readiness is a prerequisite for precise and strategic planning for a balanced and all-inclusive information technology both at national and organizational levels. In recent years, numerous models have been proposed by universities and associations that each comes with specific functions. However, to gain a detailed assessment of the e-readiness of organizations, customized models are needed to cover the most critical and pertinent aspects of a particular industry or organization. Hitherto no specific methodology is presented to compose or customize such a model. This paper presents a framework and a process to design and customize e-readiness assessment for a specific organization. The proposed method of this paper, which is customized in assessment frameworks, is based on a well-known software engineering method called situational method engineering.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132483011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690507
Hanieh Kashfi, Bahar Farahani, Reza Fotohi, F. S. Aliee
The COVID-19 outbreak has put all businesses around the world at risk. The education sector, in particular, has fared exceptionally well during the COVID-19 storm, owing to its swift and resolute commitment to adopt new digital technology. In the COVID-19 age, the old teaching technique has become archaic, and many institutes have changed and moved their priority to e-Learning. The purpose of this research is to offer a crisis-aware Capability Maturity Model (CMM) for e-Learning. A quantitative assessment method based on the business process in e-Learning is presented to accomplish the proposed model. Finally, a case study designed explicitly for Shahid Beheshti University proves the model's applicability.
{"title":"A Crisis-driven e-Learning Capability Maturity Model in the Age of COVID-19 : Process-based Maturity Assessment","authors":"Hanieh Kashfi, Bahar Farahani, Reza Fotohi, F. S. Aliee","doi":"10.1109/ncaea54556.2021.9690507","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690507","url":null,"abstract":"The COVID-19 outbreak has put all businesses around the world at risk. The education sector, in particular, has fared exceptionally well during the COVID-19 storm, owing to its swift and resolute commitment to adopt new digital technology. In the COVID-19 age, the old teaching technique has become archaic, and many institutes have changed and moved their priority to e-Learning. The purpose of this research is to offer a crisis-aware Capability Maturity Model (CMM) for e-Learning. A quantitative assessment method based on the business process in e-Learning is presented to accomplish the proposed model. Finally, a case study designed explicitly for Shahid Beheshti University proves the model's applicability.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124066021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690501
{"title":"NCAEA 2021 Program Committee","authors":"","doi":"10.1109/ncaea54556.2021.9690501","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690501","url":null,"abstract":"","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126177141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690506
Kamonchanok Wuttikun, T. Chulajata, P. Sedtheetorn, K. Panyim
At present, service stations in Thailand comprise of various sub-businesses namely refueling service, restaurants, automotive repair and maintenance. It is also expected that motel business would be a popular trend that would be introduced in service stations. In the future, there are tendency that more other new businesses would be developed in order to allow service stations to be comprehensive vehicle rest area. Nonetheless, it can be observed that all sub-businesses in service stations are related with one another in the form of common customer membership system. The connections between financial activities of each business would be analyzed for marketing strategy development, such as promotions to facilitate new businesses by promoting and increasing brand loyalties to sub-businesses in service stations. Therefore, the researcher applied Enterprise Architecture (EA) framework for service stations for the project. EA framework for service stations has been designed based on EA concept and Digital Transformation (DX) and statistical analysis and applied to design in accordance with the service station business models. The objectives are to determine approaches to present EA framework for service stations in the future, which can be studied through the example of membership system project in service stations elaborated in this research.
{"title":"Digital Enterprise Architecture Transformation for Future Service Station","authors":"Kamonchanok Wuttikun, T. Chulajata, P. Sedtheetorn, K. Panyim","doi":"10.1109/ncaea54556.2021.9690506","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690506","url":null,"abstract":"At present, service stations in Thailand comprise of various sub-businesses namely refueling service, restaurants, automotive repair and maintenance. It is also expected that motel business would be a popular trend that would be introduced in service stations. In the future, there are tendency that more other new businesses would be developed in order to allow service stations to be comprehensive vehicle rest area. Nonetheless, it can be observed that all sub-businesses in service stations are related with one another in the form of common customer membership system. The connections between financial activities of each business would be analyzed for marketing strategy development, such as promotions to facilitate new businesses by promoting and increasing brand loyalties to sub-businesses in service stations. Therefore, the researcher applied Enterprise Architecture (EA) framework for service stations for the project. EA framework for service stations has been designed based on EA concept and Digital Transformation (DX) and statistical analysis and applied to design in accordance with the service station business models. The objectives are to determine approaches to present EA framework for service stations in the future, which can be studied through the example of membership system project in service stations elaborated in this research.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128426976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690504
Ghazal Rafiei, Bahar Farahani, A. Kamandi
Companies often receive numerous resumes for each job vacancy, and sometimes the resumes are not classified or even relevant to the job. Consequently, it is a time-consuming task for Human Resources (HR) to shortlist the candidates. In this work, following business process re-engineering and replacing Artificial Intelligence (AI)-driven approaches with organizational processes, we aim at technology disruption by proposing a holistic approach for resume recommendation in recruitment systems. This is done by harnessing the power of novel Machine Learning (ML) algorithms to address the candidate ranking problem. The proposed system starts with a preprocessing phase to extract a set of information from PDF files. Next, it applies ML techniques to compute the similarity between the submitted resumes and the target job description. Finally, it ranks the job-seekers and recommends the best candidates to the human resource. To the best of our knowledge, this is the first work that focuses on the Persian language enabling HR to identify the resumes that are closest to the provided job description.
{"title":"Towards Automating the Human Resource Recruiting Process","authors":"Ghazal Rafiei, Bahar Farahani, A. Kamandi","doi":"10.1109/ncaea54556.2021.9690504","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690504","url":null,"abstract":"Companies often receive numerous resumes for each job vacancy, and sometimes the resumes are not classified or even relevant to the job. Consequently, it is a time-consuming task for Human Resources (HR) to shortlist the candidates. In this work, following business process re-engineering and replacing Artificial Intelligence (AI)-driven approaches with organizational processes, we aim at technology disruption by proposing a holistic approach for resume recommendation in recruitment systems. This is done by harnessing the power of novel Machine Learning (ML) algorithms to address the candidate ranking problem. The proposed system starts with a preprocessing phase to extract a set of information from PDF files. Next, it applies ML techniques to compute the similarity between the submitted resumes and the target job description. Finally, it ranks the job-seekers and recommends the best candidates to the human resource. To the best of our knowledge, this is the first work that focuses on the Persian language enabling HR to identify the resumes that are closest to the provided job description.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131420128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690499
{"title":"NCAEA 2021 Papers","authors":"","doi":"10.1109/ncaea54556.2021.9690499","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690499","url":null,"abstract":"","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114663262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-01DOI: 10.1109/ncaea54556.2021.9690508
M. Yaghoubi, Mohammad Nazari
Business processes evolve due to adaption to variable environmental conditions. It is vital for organization managers to discover process changes in order to prevent performance issues in organizational processes. These changes may occur suddenly, gradually, periodically, or incrementally. This paper proposes an algorithm for detecting concept drift in event logs for sudden drifts, based on the entropy of trace variants in the execution of processes. In the proposed approach, two sliding window approach is leveraged to extract features of trace variants is given intervals. By counting the number and variety of traces in the reference and detection windows, two feature vectors are created for each window. Comparing two feature vectors that are obtained from two sliding windows by the entropy of feature vectors and SymGtest distance function of trace variants, possible drifts are detected. Experiments on synthetic databases show the accuracy of the method and its superiority to state-of-the-art methods.
{"title":"An efficient drift detection approach using data entropy in business processes","authors":"M. Yaghoubi, Mohammad Nazari","doi":"10.1109/ncaea54556.2021.9690508","DOIUrl":"https://doi.org/10.1109/ncaea54556.2021.9690508","url":null,"abstract":"Business processes evolve due to adaption to variable environmental conditions. It is vital for organization managers to discover process changes in order to prevent performance issues in organizational processes. These changes may occur suddenly, gradually, periodically, or incrementally. This paper proposes an algorithm for detecting concept drift in event logs for sudden drifts, based on the entropy of trace variants in the execution of processes. In the proposed approach, two sliding window approach is leveraged to extract features of trace variants is given intervals. By counting the number and variety of traces in the reference and detection windows, two feature vectors are created for each window. Comparing two feature vectors that are obtained from two sliding windows by the entropy of feature vectors and SymGtest distance function of trace variants, possible drifts are detected. Experiments on synthetic databases show the accuracy of the method and its superiority to state-of-the-art methods.","PeriodicalId":129823,"journal":{"name":"2021 5th National Conference on Advances in Enterprise Architecture (NCAEA)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125762340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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