Fuzziness in LGBT non-profit ICT use

Abstract

This note reports on the use of ICTs by a small nonprofit organization that serves LGBT youth. Our work centers on a reflective evaluation of the use of online communities for LGBT community through qualitative interviews with the organization. Perceived issues around ICT use in the organization were shaped by the blurred lines between professional and personal interactions online, the small size of the community and ubiquity of social media use, and ambivalence of members toward online communication. The project models one way for researchers in ICT4D to work within communities to develop an understanding of self-identified issues in vulnerable populations.