Analisis Tingkat Kepuasan Pengguna Aplikasi Slims Menggunakan End User Computing Satisfaction Method

Abstract

Abstrack – SLIM at the library of Hang Tuah University Pekanbaru was built since 2014 and began to be implemented in the library since 2018 and has been running for 5 years, during its application there are several collections of books that are still incomplete, this results in students preferring books manually. In addition, there are still many users who do not understand using SLIMS by users fully. This study aims to measure the level of satisfaction of SLIMS users and offer recommendations for system improvement, the method used in this study is End User Computing Satisfication (EUCS) which has 5 variables in the method. The data obtained from this study was distributing questionnaires with a sample of 100 respondents. Data processing is carried out with the SEM-PLS technique and using the help of the SMART-PLS 4 system. The results of the analysis obtained at the level of user satisfaction with a value of 53.8%, This shows that users are happy with the usefulness of SLIMS and offers 4 recommendations for improvements to SLMS can be improved to function more effectively.