The Effect of Perceived Security, Ease of Use and Perceived Usefulness on Intention to Use Towards Mobile Payment Services in Indonesia

Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020) Pub Date : 2020-12-12 DOI:10.2991/assehr.k.201209.010

Keni Keni, Hendry Tjoe, N. Wilson, E. S. Negara

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引用次数: 4

Abstract

This study aims to understand the impact of perceived security, perceived usefulness, and perceived ease of use on intention to use among Indonesians in the e-payment sector. This study implements survey method, in which a total of 106 respondents participated in this study. All data then were analyzed using PLS-SEM method using SmartPLS 3.2.8 software. Based on the results of the data analysis, it could be concluded that perceived usefulness, perceived ease of use, and perceived security had a positive impact on consumers’ intention to use e-payment services in Indonesia. The results of this study could be implemented in order to raise and increase e-payment companies’ awareness and understanding toward the importance role of perceived usefulness, perceived security and perceived ease of use in stimulating people’s intention to use e-payment services in daily purchasing activities.

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感知安全性、易用性和感知有用性对印度尼西亚移动支付服务使用意向的影响

本研究旨在了解印尼人在电子支付领域的感知安全性、感知有用性和感知易用性对使用意愿的影响。本研究采用调查法，共有106名受访者参与了本研究。采用SmartPLS 3.2.8软件对所有数据进行PLS-SEM分析。根据数据分析的结果，可以得出结论，感知有用性、感知易用性和感知安全性对印度尼西亚消费者使用电子支付服务的意愿有积极影响。通过本研究的结果，可以提高和提高电子支付公司对感知有用性、感知安全性和感知易用性在激发人们在日常购买活动中使用电子支付服务的意愿方面的重要性的认识和理解。

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Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020)

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