Changing patterns of serviceability of healthcare infrastructures:An investigation on proposed smart cities of West Bengal

Abstract

Better healthcare service delivery is a pertinent parameter to improve Human development Index of a nation. Better service is indispensable without attaining the basic parameters of health like resource allocation, humanitarian approach along with service equivalents coordinated with proper accountability. In the current scenario of development and implementation of smart city projects, integration of healthcare service delivery have become a subject of paramount importance. In such a situation, it has become necessary to allot the nancial as well human resources in proper constructs of service delivery .This action oriented pro-active approach will help in strengthening the pillars of existing as well as conceived smart city projects. This study is an empirical approach to mine out the dimensions emerged due to changing patterns of healthcare service delivery in proposed smart cities of West Bengal. The investigation has explored the parameters of service delivery among the respondents of proposed smart cities. The factors explored are amenability, trustworthiness, competency of the staff, and clinical competency along with timeliness. The ndings will act as a value addition for the investors, stakeholders like Public institutions, private organizations, PPP organizations to integrate the strategies of healthcare service delivery with smart city projects effectively. The extracted parameters will also help in designing the serviceability of healthcare infrastructures of smart cities in resilient and sustainable way.