Developing A Dynamic Queueing Model for The Airport Check-in Process

Abstract

This paper devises a dynamic queueing model for the airport check-in process. The airport scheduling system is highly dynamic, for it is inherently highly dimensional and takes input from a various of involved parties, i.e., passengers, airport staff, airport infrastructure, airline companies and etc. The proposed model presents a top-down focus to guarantee a reliable, punctual and efficient check-in scheduling scheme and is later generalized from bottom-up to be applicable for other processes. In our work, we design a flow logic and derive the framework analytically with MATLAB. Then the simulation of service time and arrival distribution are provided. In the Experiment, the real data collected from Hamburg International Airport was fed into the model and achieved satisfying results. Both analytically and experimentally, we prove that our model is capable of solving dynamic queueing problems.