{"title":"A Study of Institutional Repository Service Quality and Users' Loyalty to College Libraries in Taiwan: The Mediating & Moderating Effects","authors":"Chih-Feng Chuang, Chao-Jen Cheng","doi":"10.4156/JCIT.VOL5.ISSUE8.10","DOIUrl":null,"url":null,"abstract":"The evolution of information technologies has produced changes in learning, creating ubiquitous learning. This paper presents a case study on institutional repository service quality and users’ loyalty to College Libraries in Taiwan. Hierarchical regression analysis was used to test the hypotheses. (1) Institutional repository service quality has a direct positive prediction on users’ loyalty. (2) Institutional repository service quality has an indirect positive prediction, through the mediation effects of user satisfaction on user loyalty. (3) Users’ perceived value has a moderating effect between user satisfaction and user loyalty.","PeriodicalId":360193,"journal":{"name":"J. Convergence Inf. Technol.","volume":"11 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"17","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"J. Convergence Inf. Technol.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4156/JCIT.VOL5.ISSUE8.10","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 17
Abstract
The evolution of information technologies has produced changes in learning, creating ubiquitous learning. This paper presents a case study on institutional repository service quality and users’ loyalty to College Libraries in Taiwan. Hierarchical regression analysis was used to test the hypotheses. (1) Institutional repository service quality has a direct positive prediction on users’ loyalty. (2) Institutional repository service quality has an indirect positive prediction, through the mediation effects of user satisfaction on user loyalty. (3) Users’ perceived value has a moderating effect between user satisfaction and user loyalty.
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