Evaluating the Performance of E-Government in Indonesia: A Thematic Analysis

Abstract

This paper evaluates the performance of e-government from the viewpoint of citizens in Indonesia. Six critical perspectives including availability, efficiency, information security, information quality, service functionality and transparency are adopted for investigating the performance of e-government in Indonesia. The study reveals that the overall performance of e-government in Indonesia is unsatisfactory. Such unsatisfactory performance is mainly due to the low-level of availability, the substandard quality of information, the unreliability of e-government services, and the vulnerability on the information security. From the practical perspective, this research provides the Indonesian government and public organizations with relevant suggestions on how the performance of e-government can be improved. Such suggestions can lead to the formulation of better strategies and policies for the continuous development of e-government in Indonesia.