Transferring Expert Knowledge through Video Instructions

Abstract

Due to digitalization, companies which are not able to automated production, e.g. due to the fact that the production batch size is rather small, they are increasingly challenged by being not able to train personal for their production processes. Reason vary but a highly recognized fact is that training material provided does not include informal knowledge or expertise. Based on recent advances in cognitive psychology and instructional technologies, we investigate how different forms of video instructions convey process knowledge and informal expertise not in-situ but before the actual work is performed and we can measure this transformation process.