The Quality Satisfaction of A Multi-User Virtual Reality System

Abstract

System and service quality is important in influencing user adoption of technology such as virtual reality. This study explored user satisfaction and classified user expectation of a multi-user virtual reality system by using the Kano model. Focus group discussion was conducted to identify quality requirements such as interactive, immersive, functional and practical attributes. A Kano questionnaire was used to measure user satisfaction for the quality attributes. The result indicated that immersive and functional attributes were classified as must-be requirements. Interactive attributes were classified as one-dimensional and practical attributes as attractive requirements. It is an essential and critical element for a virtual reality system to meet and satisfy user needs.