EFFECTIVE MENTORING ENHANCES EMPLOYEE PERSONAL RESILIENCE: A COMPARATIVE STUDY ON TELECOM COMPANIES

Abstract

Mentoring relationship between an experienced and young professional contributes to the development of resilience in personality of the young professional. This article focuses on comparison between two large telecom organizations, along-with their departmental comparisons on effective mentoring and resilience. The use of mentoring as a tool in organizations has significantly grown over the past fifteen years. The empirical results indicated positive correlation between effective mentorship of an experienced personnel and personal resilience in the personality of subordinate employee, r = 0.924**. Furthermore, the Engineering Department revealed a highest correlation, r = 0.960** as compared to HR and IT Departments, and correlation was greater for Russian Telecom Group, r = 0.912** as compared to Abu Dhabi Group. The implications of this research paper would enhance mentoring programs within telecom companies; enable HR personnel to understand their employee’s current level of resilience, and cultivate resilience within the personality of new employees for their performance augmentation.