Exploring the Impact of Mobile Technology Adoption on Financial Sustainability of Telecentres: The case of India

Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance Pub Date : 2019-04-03 DOI:10.1145/3326365.3326421

Rajesh K Sharma, Sanjog Ray

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引用次数: 3

Abstract

Developing countries, with limited ICT resources available, are heavily dependent upon Telecentres for delivery of e-Government services to citizens, especially in rural areas. As a result, success of e-Governance initiatives in these countries is largely dependent on the financial sustainability of the Telecentres. Technology for delivery of e-Government services is gradually shifting from PC-based model to the mobile-based model. Using exploratory research methodology in context of Common Service Centers in India, this paper examines the impact of this technology shift and aims to understand the issues pertaining to financial sustainability of Telecentres as mobile adoption increases. Our research suggest that it will be difficult for the CSCs to be sustainable in the future and we recommend that government should take steps towards helping the key Telecentres stakeholders develop new capabilities and skills for a new role in the changing environment to retain their relevance and sustainability in the future.

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探索移动技术采用对电信中心财务可持续性的影响:以印度为例

发展中国家可利用的信息通信技术资源有限，严重依赖电信中心向公民提供电子政务服务，特别是在农村地区。因此，电子政务举措在这些国家的成功在很大程度上取决于电信中心的财务可持续性。提供电子政府服务的技术正逐渐由以个人电脑为基础的模式转变为以流动电话为基础的模式。本文在印度公共服务中心的背景下使用探索性研究方法，研究了这种技术转变的影响，旨在了解随着移动采用的增加，电信中心的财务可持续性相关问题。我们的研究表明，CSCs在未来很难持续发展，我们建议政府采取措施，帮助关键的电信中心利益相关者发展新的能力和技能，在不断变化的环境中扮演新的角色，以保持其未来的相关性和可持续性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance

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