{"title":"Cognitive scripts and prototypes in service encounters","authors":"R. Humphrey, Blake E. Ashforth","doi":"10.1016/S1067-5671(94)03018-9","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":271047,"journal":{"name":"Advances in Services Marketing and Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"56","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Advances in Services Marketing and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1016/S1067-5671(94)03018-9","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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