Human Factors Psychology of Data Center Operations and Maintenance

M. Wiboonrat
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引用次数: 5

Abstract

The human factor psychology are phenomenally adjust at identifying biases, errors, failures, defects, and deficiencies in how other people in the team think. The Institute Abnormal Incident Reports (AIRs) database reveals that approximately 70 percent of the reported data center outages are directly involved with human error. This paper has been investigated on 2 case studies, the case of data center failure of British Airways in May 2017, and data center assessment of two commercial banks in Bangkok Thailand. Data center outage according to operations and maintenance had been investigated subject to human factors much related to data center outages rather than systems failure. This paper proposes a personal certificated standard, an umbrella team structure, and data center infrastructure management (DCIM) to eliminate human error from data center operations and maintenance.
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数据中心运维的人因心理学
人因心理学在识别团队中其他人的偏见、错误、失败、缺陷和不足方面具有显著的适应性。Institute异常事件报告(AIRs)数据库显示,大约70%报告的数据中心中断与人为错误直接相关。本文研究了2个案例,分别是2017年5月英国航空公司数据中心故障案例和泰国曼谷两家商业银行数据中心评估案例。根据操作和维护对数据中心中断进行了调查,并受到与数据中心中断密切相关的人为因素的影响,而不是系统故障。本文提出了个人认证标准、伞形团队结构和数据中心基础设施管理(DCIM),以消除数据中心操作和维护中的人为错误。
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