Human Factors Psychology of Data Center Operations and Maintenance

Abstract

The human factor psychology are phenomenally adjust at identifying biases, errors, failures, defects, and deficiencies in how other people in the team think. The Institute Abnormal Incident Reports (AIRs) database reveals that approximately 70 percent of the reported data center outages are directly involved with human error. This paper has been investigated on 2 case studies, the case of data center failure of British Airways in May 2017, and data center assessment of two commercial banks in Bangkok Thailand. Data center outage according to operations and maintenance had been investigated subject to human factors much related to data center outages rather than systems failure. This paper proposes a personal certificated standard, an umbrella team structure, and data center infrastructure management (DCIM) to eliminate human error from data center operations and maintenance.