A review of user aware infographic display system in waiting room area

Abstract

Waiting room is defined as a room or part of the building that is dedicated for people to wait until the specified event occurs. As the name implies, the main concern of this room to people is how they would cope with the dull, noisy, crowded and long queue environment. Furthermore, lengthy waiting time can create an anxiety which may be happen especially waiting for a result or for uncertain waiting time. Some of the service only provided seating without any substance that can help to occupy the waiting time. Despite having traditional visual aid such poster and pamphlets, these materials are repetitive and outdated in terms of content. Meanwhile, visual illustration is considered important for most people to keep their eye on any information display. Our prior study found in recent years, there is a few researchers have taking the concept of incorporating therapy in waiting room. However, the study of keeping uncertainty of waiting time in check is still under-researched. Hence, the proposed research taking advantage of the focus in principle of keeping-up with user uncertainty waiting time and aware about their status using real-time status-graphic.