The Business Case

Abstract

A similarly strong business case exists for organizations to invest in efforts to reduce professional burnout as well as to promote staff engagement and esprit de corps. The business case to address burnout is multifaceted and includes various issues for patients and health care professionals, such as direct costs from staff turnover, indirect costs from staff turnover, lost revenue associated with decreased productivity, malpractice litigation risk, and other financial risks related to the organization’s long-term viability. Enlightened health care leaders deliberately invest in and labor to create esprit de corps as a core component of their business strategy. They do this because esprit de corps makes a difference for patients and also their bottom line.