Implementing ISO 9000 as a key business issue

D.N. Middleton
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Abstract

This paper will address some of the key business issues in an organization, identify the need for effective Quality Management Systems, and the way in which ISO 9000 may help address those needs. ISO 9000 provides a basic criteria and a well-developed set of requirements and, used correctly, can help support and provide the tools to meet business objectives. However, the business comes first, the quality system supports the business - both issues need to be integrated to provide management with the means to develop and keep satisfied customers.
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将iso9000作为关键的业务问题来实施
本文将讨论组织中的一些关键业务问题,确定对有效质量管理体系的需求,以及ISO 9000可能帮助解决这些需求的方式。ISO 9000提供了一个基本的标准和一套完善的需求,如果使用得当,可以帮助支持和提供工具来满足业务目标。然而,业务是第一位的,质量体系支持业务——这两个问题需要结合起来,为管理层提供发展和保持满意客户的手段。
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