{"title":"Implementing ISO 9000 as a key business issue","authors":"D.N. Middleton","doi":"10.1109/NORTHC.1994.638962","DOIUrl":null,"url":null,"abstract":"This paper will address some of the key business issues in an organization, identify the need for effective Quality Management Systems, and the way in which ISO 9000 may help address those needs. ISO 9000 provides a basic criteria and a well-developed set of requirements and, used correctly, can help support and provide the tools to meet business objectives. However, the business comes first, the quality system supports the business - both issues need to be integrated to provide management with the means to develop and keep satisfied customers.","PeriodicalId":218454,"journal":{"name":"Proceedings of NORTHCON '94","volume":"10 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1994-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of NORTHCON '94","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/NORTHC.1994.638962","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
This paper will address some of the key business issues in an organization, identify the need for effective Quality Management Systems, and the way in which ISO 9000 may help address those needs. ISO 9000 provides a basic criteria and a well-developed set of requirements and, used correctly, can help support and provide the tools to meet business objectives. However, the business comes first, the quality system supports the business - both issues need to be integrated to provide management with the means to develop and keep satisfied customers.
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