Exploring Applying Smart Interconnection Technology to Product Service Systems

Abstract

Nowadays, manufacturing enterprises provide custo-mers not only product but the integration solution of product and service i.e. Product Service Systems(PSS). So far, many scholars have studied the PSS, but few apply Information and Communication Technology(ICT) to PSS in the era of internet. We propose to apply Smart Interconnection Technology(SIT) to PSS in the present study and formulate a model and analyze this model in detail. As a tool, Smart Interconnection Technology will benefit manufacturer, service provider and customer. It can improve responsiveness of firms to service and aid to feedback to firms. There are some problems as well as benefits. Pros and Cons are discussed in detail with applying SIT to PSS. Finally, we conduct an application of applying SIT to PSS. In the future, more information technologies should be used in PSS.