MODEL HUBUNGAN DUKUNGAN ORGANISASIONAL, KEPUASAN KERJA, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN ADMINISTRASI DI SURABAYA

Abstract

Organizational citizenship behavior (OCB) is one of the important work behaviors that need to be developed by the company, and its antecedent factors must be identified. This study examines the impact of organizational support and job satisfaction on OCB and the mediating role of job satisfaction on the relationship between organizational support and OCB. The research sample was 105 employees of the administration of private companies in Surabaya. Data collection was carried out using an online survey method. The test was conducted using multiple linear regression analysis on SPSS 23 software. The findings of this study indicate that organizational support and job satisfaction affect OCB. Furthermore, job satisfaction mediates the relationship between organizational support and OCB. This finding implies the need for companies to increase organizational support and job satisfaction in order to drive OCB in the workplace.