The Decision-Making Practices among Air Traffic Controllers during Conflict Resolution in Aviation Industry: A Case Study

Sherrie Winer Anthony, Rusli Ahmad
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Abstract

The study explores decision-making practices among Air Traffic Controllers (ATCOs) in the Civil Aviation Authority of Malaysia (CAAM) in Sarawak, Malaysia, using the Cynefin Framework. The study intends to identify related factors that influence decision-making practices, explore how decisions are made during conflict resolution, and describe the coping strategies in decision-making practices by ATCOs. The qualitative phenomenology case study method was used to collect data and one-to-one interviews with the ATCOs. Content analysis is used to analyse the data. The findings showed that ATCOs types and working experiences influence the way they make decisions. Decision-making among ATCOs is like the Administrative Model in which they must follow Standard Operating Procedures (SOP) as their strategies in decision-making. Findings contribute toward an understanding of current decision-making practices, which would inform relevant policies and professional training development programmes.
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航空工业冲突解决过程中空中交通管制员的决策实践:个案研究
本研究利用Cynefin框架探讨了马来西亚沙捞越民航局(CAAM)空中交通管制员(ATCOs)的决策实践。本研究旨在识别影响决策实践的相关因素,探讨在冲突解决过程中如何做出决策,并描述空管人员在决策实践中的应对策略。本研究采用定性现象学个案研究法收集资料,并与管制员进行一对一访谈。内容分析用于分析数据。研究结果表明,atco的类型和工作经历会影响他们的决策方式。空中交通管制公司之间的决策就像管理模式一样,必须遵循标准操作程序(SOP)作为决策策略。调查结果有助于了解目前的决策做法,从而为有关政策和专业培训发展方案提供信息。
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