Exploring the impact of healthcare agility and resilience on sustainable healthcare performance: moderating role of technology orientation

Abstract

Agility and resilience are well known dynamic capabilities that aid supply chain (SC) firms to address customer requests and withstand disruptions in an adequate manner. Further studies also have acknowledged the performance implications of such dynamic capabilities. However, service SCs especially healthcare is yet to receive sufficient empirical attention. In this study, we explore the influence of healthcare agility and resilience on sustainable healthcare performance. Further, the conversion of agility and resilience to sustainable healthcare performance is contingent on technology and SC orientations of key healthcare SC firms. Hence, we explore the moderating role of technology and SC orientations. Perceptual responses were collected from 159 healthcare SC professionals through an online survey and were analysed using partial least squares in SmartPLS 2.0.M3. Findings suggested healthcare agility and resilience to have a strong influence on sustainable healthcare performance. Further the moderating role of technology orientation was profound on agility → performance linkage. The moderating role of SC orientation was also found significant on resilience → performance linkage. Implications for managers were also provided.