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Exploring the impact of healthcare agility and resilience on sustainable healthcare performance: moderating role of technology orientation 探讨医疗敏捷性和弹性对可持续医疗绩效的影响:技术导向的调节作用
Pub Date : 2020-02-28 DOI: 10.1504/ijssm.2020.10027229
Santanu Mandal
Agility and resilience are well known dynamic capabilities that aid supply chain (SC) firms to address customer requests and withstand disruptions in an adequate manner. Further studies also have acknowledged the performance implications of such dynamic capabilities. However, service SCs especially healthcare is yet to receive sufficient empirical attention. In this study, we explore the influence of healthcare agility and resilience on sustainable healthcare performance. Further, the conversion of agility and resilience to sustainable healthcare performance is contingent on technology and SC orientations of key healthcare SC firms. Hence, we explore the moderating role of technology and SC orientations. Perceptual responses were collected from 159 healthcare SC professionals through an online survey and were analysed using partial least squares in SmartPLS 2.0.M3. Findings suggested healthcare agility and resilience to have a strong influence on sustainable healthcare performance. Further the moderating role of technology orientation was profound on agility → performance linkage. The moderating role of SC orientation was also found significant on resilience → performance linkage. Implications for managers were also provided.
敏捷性和弹性是众所周知的动态能力,可帮助供应链(SC)公司以适当的方式处理客户请求并承受中断。进一步的研究也承认这种动态能力对性能的影响。然而,服务SCs特别是医疗保健尚未得到足够的实证关注。在本研究中,我们探讨了医疗敏捷性和弹性对可持续医疗绩效的影响。此外,敏捷性和弹性向可持续医疗保健绩效的转化取决于关键医疗保健供应链公司的技术和供应链导向。因此,我们探讨了技术和SC取向的调节作用。通过在线调查收集了159名医疗保健SC专业人员的感知反应,并在SmartPLS 2.0.M3中使用偏最小二乘法进行分析。研究结果表明,医疗敏捷性和弹性对可持续医疗绩效有很大影响。此外,技术导向对敏捷性→绩效联动有显著的调节作用。在弹性→绩效联动上,SC取向的调节作用也显著。还提出了对管理人员的影响。
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引用次数: 7
Marriott's strategic sustainability priorities in the Chinese hotel industry 万豪在中国酒店业的可持续发展战略重点
Pub Date : 2020-02-28 DOI: 10.1504/ijssm.2020.10027248
Wickham, L. French, Tommy Wong
Using Mihalic et al.'s (2012) hotel sustainability business framework as its lens, this study provides an empirical analysis of a leading western hotel chain's sustainability priorities in its entry and subsequent operations in China's emerging hotel industry. A qualitative study of company documentation and semi-structured interviews with 12 senior managers at Marriott International in China indicated that seven sustainability strategies were prioritised by the chain (i.e., domestic employee development and satisfaction, resource allocation and education, guest satisfaction, domestic government engagement, the power to change participation, and the need to establish a positively differentiated labour-market position). This study and proposes a range of sustainability research opportunities in emerging hotel industry contexts. In addition to this, a range of practical implications for sustainability management in emerging hotel industry settings are presented.
本研究以Mihalic et al.(2012)的酒店可持续发展业务框架为视角,实证分析了一家领先的西方连锁酒店在进入中国新兴酒店业及其后续运营时的可持续发展优先事项。一项对公司文件的定性研究和对中国万豪国际集团12位高级管理人员的半结构化访谈表明,该连锁酒店优先考虑了7项可持续发展战略(即国内员工发展和满意度、资源配置和教育、客人满意度、国内政府参与、改变参与的力量以及建立积极差异化劳动力市场地位的必要性)。本研究提出了一系列在新兴酒店行业背景下的可持续发展研究机会。除此之外,还提出了新兴酒店行业环境中可持续发展管理的一系列实际含义。
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引用次数: 0
Assessing a sustainable higher educational institution through talent management practices and Islamic work ethics 通过人才管理实践和伊斯兰职业道德评估可持续发展的高等教育机构
Pub Date : 2020-02-28 DOI: 10.1504/ijssm.2020.10027237
F. Johara, S. Yahya, S. Zainal
This paper aims to propose a conceptual framework to clarify the talent management practices and its effects on the sustainable performance of faculty members to build a sustainable higher educational institution from an Islamic work ethical perspective in South Asian context, especially in Bangladesh. This study is primarily a conceptual paper focusing on objectives which are determined to the influence of talent management practices and sustainable performance of faculty members and the strong effect of Islamic work ethics between talent management practices and sustainable performance of faculty members. The paper also shows after analysing the previous literatures and identifying a strong research gap on the aspects that limited research found which uses the 'Theory of Maqasid al-Shariah' to explain about the talent management practices and sustainable performance of faculty members with the strong effect of Islamic work ethics to become a competitive higher educational institution. Based on in- depth discussion and meta-analysis, this paper suggests a new conceptual model to increase the sustainable performance of faculty members with strong Islamic work ethics and the competitiveness of the higher educational institutions.
本文旨在提出一个概念框架,以澄清人才管理实践及其对教师可持续绩效的影响,从伊斯兰工作伦理的角度在南亚背景下,特别是在孟加拉国建立一个可持续的高等教育机构。本研究主要是一篇概念性论文,关注的目标是确定人才管理实践和教师可持续绩效的影响,以及伊斯兰职业道德在人才管理实践和教师可持续绩效之间的强大作用。在分析了以往的文献并确定了有限的研究差距之后,本文还表明,有限的研究发现,利用“伊斯兰教法理论”来解释具有伊斯兰职业道德强烈影响的教师人才管理实践和可持续绩效,以成为具有竞争力的高等教育机构。在深入探讨和元分析的基础上,本文提出了一个新的概念模型,以提高具有较强伊斯兰职业道德的教师的可持续绩效和高等学校的竞争力。
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引用次数: 1
Key supplier retention for electrical and electronic industry: determinant factors 电气和电子工业的关键供应商保留:决定因素
Pub Date : 2020-02-28 DOI: 10.1504/ijssm.2020.10027236
K. Jayaraman, Logeswari Arikrisnan, Kavigtha Mohan Kumar, S. Kiumarsi
The purpose of this article is to identify the possible determinant factors influencing key supplier retention in electric and electronics industry. The data were collected from purchasing and sales managers working for electric and electronic companies in Malaysia. A total of 112 usable responses were received from various electric and electronics firms. The findings reveal that besides the four pure predictors namely supplier engagement, supplier quality, supplier infrastructure, supplier commitment which influences supplier retention, confidential sharing is a new determinant emerged for key supplier retention, has a significant positive relationship. The present paper provides guidance for suppliers who are offering services to the electric and electronic industry to focus and implement on the determinants factors of key supplier retention to effectively sustain as the preferred supplier for their manufacturing companies. However, the findings from this study nature only the context of Malaysian electrical and electronic industry for key supplier retention.
本文的目的是找出可能的决定因素,影响关键供应商保留在电气和电子行业。这些数据是从马来西亚电气和电子公司的采购和销售经理那里收集的。从各电气和电子公司共收到112份可用的答复。研究结果显示,除了供应商敬业度、供应商质量、供应商基础设施、供应商承诺这四个纯预测因素影响供应商保留率外,保密共享是关键供应商保留率的新决定因素,具有显著的正相关关系。本文为为电气和电子行业提供服务的供应商提供了指导,以关注和实施关键供应商保留的决定因素,从而有效地维持其作为制造公司的首选供应商。然而,本研究的结果仅针对马来西亚电气和电子行业的关键供应商保留情况。
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引用次数: 0
How green marketing mix strategies affects the firm's performance: a Malaysian perspective 绿色营销组合策略如何影响公司绩效:马来西亚视角
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020496
Wan Har Goh, Y. Goh, Shaizatulaqma Kamalul Ariffin, Yashar Salamzadeh
Green approaches are a 'must' in the current business environment given the importance of environmental issues in different aspects of business activities in different businesses such as electrical and electronics manufacturing firms. Green marketing strategies are one of the main green approaches in manufacturing industry influencing environmental outcomes and firm performance in different levels. This study aims to investigate the effects of green marketing mix program on firm performance. A survey is conducted in E&E manufacturing firms in Malaysia under the Federation of Malaysian Manufacturers (FMM) 2014. We gathered 121 questionnaires from marketing managers or business development managers in this industry. We studied the impacts of green product, green price, green place, and green promotion, on firm performance using a stakeholder-theory-based conceptual model. The research findings show that green product, green price, and green promotion significantly influence firm performance in E&E manufacturing firms in Malaysia.
鉴于环境问题在不同行业(如电气和电子制造公司)的业务活动的不同方面的重要性,在当前的商业环境中,绿色方法是“必须”的。绿色营销策略是制造业中主要的绿色途径之一,在不同的层面上影响着环境结果和企业绩效。本研究旨在探讨绿色营销组合方案对企业绩效的影响。一项调查是在马来西亚制造商联合会(FMM) 2014年在马来西亚的E&E制造公司进行的。我们从该行业的营销经理或业务开发经理那里收集了121份问卷。本文运用基于利益相关者理论的概念模型研究了绿色产品、绿色价格、绿色地点和绿色促销对企业绩效的影响。研究结果表明,绿色产品、绿色价格和绿色促销对马来西亚电子电气制造企业绩效有显著影响。
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引用次数: 8
Green supply chain management: impact on environmental performance and firm competitiveness 绿色供应链管理:对环境绩效和企业竞争力的影响
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020498
C. Tan, S. Zailani, Sieow Chin Tan, S. Yeo
Unrestrained industrialisation resulting in environmental pollution has mobilised the unstinting endeavours of scientist, researchers, policy makers and ecologist in a quest to rapidly unearth solutions to mitigate further environmental deterioration. One promising ongoing development is green supply chain management (GSCM), which promises a reduction of pollution and waste in manufacturing. GSCM achieves this through the mechanism of improving manufacturing efficiency, by reducing costs, enhancing product quality and improving product delivery. This study applies the natural resource-based view, and quantitatively examines the impact of the implementation of GSCM on firm environmental performance, and firm competitiveness. Data was collected from 122 sampled firms, analysed, and evaluated in two ways. Firstly, using partial least squared-structured equation modelling (PLS-SEM), results indicate that 'green procurement', and 'green supplier and customer collaboration', have a significant positive relationship with both firm environmental performance, and, firm competitiveness. Secondly, using importance-performance matrix analysis (IPMA), both 'green procurement' and 'green supplier and customer collaboration' are mapped in the high in importance/high-performance quadrant. The practical recommendations are for organisations to prioritise efforts and resources towards 'green procurement' and 'green supplier and customer collaboration' in order to maximise the return on 'green' investment.
无节制的工业化导致环境污染,促使科学家、研究人员、政策制定者和生态学家不遗余力地努力,寻求迅速找到缓解进一步环境恶化的解决方案。绿色供应链管理(GSCM)是一个很有前景的发展,它承诺减少制造过程中的污染和浪费。GSCM通过提高制造效率、降低成本、提高产品质量和改善产品交付的机制来实现这一目标。本研究运用自然资源基础的观点,定量考察了实施GSCM对企业环境绩效和企业竞争力的影响。从122家抽样公司中收集数据,并以两种方式进行分析和评估。首先,使用偏最小二乘结构方程模型(PLS-SEM),结果表明“绿色采购”和“绿色供应商和客户合作”与企业环境绩效和企业竞争力都有显著的正相关关系。其次,使用重要性-绩效矩阵分析(IPMA),将“绿色采购”和“绿色供应商与客户合作”都映射到高重要性/高性能象限中。这些实用的建议是让机构优先考虑“绿色采购”和“绿色供应商与客户合作”的努力和资源,以最大限度地提高“绿色”投资的回报。
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引用次数: 7
The roles of uncertainty avoidance and strategic agility in cloud storage adoption among multinational manufacturing companies in Malaysia 不确定性规避和战略敏捷性在马来西亚跨国制造公司采用云存储中的作用
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020494
Vivegananthan Supramaniam, A. Teoh
Cloud technology adoption is becoming a key sustainable information technology (IT) strategy for companies in developing countries with an investment potential of US$900 million by 2020. This study examined the antecedents and outcome of cloud storage adoption among multinational manufacturing companies (MNCs) in Malaysia. A total of 122 responses were collected and analysed with SmartPLS 3.2.7. Results show that relative advantage, top management support, technology readiness, cost saving and stakeholder pressure significantly influence cloud storage adoption; while uncertainty avoidance moderates the relationship between technology readiness and adoption. Interestingly, cloud storage adoption impacts firm performance while strategic agility enhances this relationship. This study provides a new perspective by examining the influence of national culture and strategic agility in the context of cloud storage adoption and its outcome among MNCs in Malaysia. In conclusion, this study contributes holistic and meaningful insights to IT practitioners and researchers in adopting cloud technology as a sustainable IT strategy.
采用云技术正在成为发展中国家公司的一项关键的可持续信息技术(IT)战略,到2020年,云技术的投资潜力将达到9亿美元。本研究考察了马来西亚跨国制造公司(MNCs)采用云存储的前因和结果。使用SmartPLS 3.2.7软件对122份问卷进行分析。结果表明,相对优势、高层管理支持、技术准备、成本节约和利益相关者压力显著影响云存储的采用;而不确定性规避缓和了技术准备和采用之间的关系。有趣的是,采用云存储会影响公司绩效,而战略敏捷性则会增强这种关系。本研究通过考察国家文化和战略敏捷性对马来西亚跨国公司采用云存储及其结果的影响,提供了一个新的视角。总之,本研究为IT从业者和研究人员在采用云技术作为可持续IT战略方面提供了全面而有意义的见解。
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引用次数: 0
Managing stakeholders' demand through environmental management accounting: the case of seaports 通过环境管理会计管理利益相关者的需求:以海港为例
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020457
S. Phang, A. Siti-Nabiha, Dayana Jalaludin
This paper explores the required environmental information according to relevant stakeholders and how this requirement influences environmental management accounting (EMA) practices. By comparing and contrasting empirical evidence collected from in-depth interviews with several key relevant personnel from two seaports, this paper identifies two high salient stakeholders, namely the government agency and foreign co-owner where each of them had demanded detail information of scheduled waste production, and energy and fuel consumption (including carbon emission). Both seaports are found to adopt the EMA framework to assist environmental data collection. The energy and fuel consumption and carbon emission are intensively monitored while not much attention is given on water usage given the absence of definitive stakeholder on water management. Once the cost-savings potential of the information was realised, the collected information are then widely used to enhance efficiency.
本文探讨了根据相关利益相关者所需的环境信息,以及这种要求如何影响环境管理会计(EMA)实践。通过对来自两个海港的几个关键相关人员的深度访谈收集的经验证据进行比较和对比,本文确定了两个高度突出的利益相关者,即政府机构和外国共同所有者,其中每个人都要求提供计划废物产生的详细信息,以及能源和燃料消耗(包括碳排放)。两个海港均采用环境评估框架,协助收集环境数据。能源和燃料消耗以及碳排放得到了密切监测,而由于在水管理方面缺乏明确的利益相关者,因此对水的使用没有给予太多关注。一旦实现了信息的成本节约潜力,收集到的信息就会被广泛用于提高效率。
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引用次数: 1
The theory of planned behaviour and transformational leadership: an examination of corporate philanthropy among SMEs in Malaysia 计划行为理论与变革型领导:马来西亚中小企业慈善事业研究
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020497
Sim GaikLan, S. Zainal, A. Amran
A wide body of knowledge concerning CSR has been acquired by integrating this strategy as the corporate strategy in large-scale organisations. However, CSR in SMEs has received relatively little attention despite their important role and contribution in building a nation. The data for Malaysia highlight that small and medium enterprises (SMEs) are the main driver of Malaysia's economic growth. Therefore, this study examines the determinants of the corporate philanthropic decisions of SMEs by mapping it to Ajzen's theory of planned behaviour (TPB) and Bass's transformational leadership theory. Moral obligation and government incentives are also included to provide better understanding of the research. The study was carried out using 82 questionnaires answered by the top management of SMEs. Overall, this study offers new understanding concerning the determinant factors for the engagement of SMEs in corporate philanthropy. This paper also discussed the suggestions for future study as well as the limitations.
通过将这一战略整合为大型组织的企业战略,获得了有关企业社会责任的广泛知识。然而,尽管中小企业在国家建设中扮演着重要的角色和贡献,但其企业社会责任却很少受到关注。马来西亚的数据突出显示,中小型企业(SMEs)是马来西亚经济增长的主要动力。因此,本研究通过将其映射到Ajzen的计划行为理论(TPB)和Bass的变革型领导理论来检验中小企业慈善决策的决定因素。为了更好地理解这项研究,还包括道德义务和政府激励。该研究使用了82份由中小企业高层管理人员回答的问卷进行。总体而言,本研究对中小企业参与企业慈善事业的决定因素提供了新的认识。本文还讨论了今后研究的建议以及存在的局限性。
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引用次数: 0
Corporate board diversity, corporate social responsibility and financial performance: the case of Malaysian public listed companies 公司董事会多元化、企业社会责任与财务绩效:以马来西亚上市公司为例
Pub Date : 2019-04-08 DOI: 10.1504/IJSSM.2019.10020499
Cheong Shy Yng, Fathyah Hashim
This study attempts to examine the relationship between board diversity and financial performance with the mediating effect of corporate social responsibility (CSR). A total of 101 companies from different sectors, excluding the financial sector are listed in the main market of Bursa Malaysia was selected as a sample. This study used secondary data which was extracted from the annual report of the financial year ending in 2016. The results showed that board diversity is significantly related to CSR, followed by financial performance. In particular, board education diversity is found to have a positive and significant relationship with CSR. Meanwhile, board ethnicity diversity is found to be significant but negatively related to CSR. This study can bring awareness of the important and positive roles of CSR towards financial performance as a mediator to firms in Malaysia.
本研究试图在企业社会责任(CSR)的中介作用下,检验董事会多样性与财务绩效之间的关系。本研究共选取了101家不同行业的公司,除金融行业外均在马来西亚证券交易所主板上市的公司作为样本。本研究使用的二手数据是从截至2016年的财政年度年度报告中提取的。结果表明,董事会多样性与企业社会责任显著相关,其次是财务绩效。尤其是董事会教育多样性与企业社会责任之间存在显著正相关关系。同时,董事会种族多样性与企业社会责任显著负相关。这项研究可以使企业意识到企业社会责任对财务绩效的重要和积极作用,作为一个中介在马来西亚的公司。
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引用次数: 2
期刊
International Journal of Sustainable Strategic Management
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