Impact of Workplace Spirituality in Reducing Emotional Labour Among Academics

Nidhi Sharma
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Abstract

It has been long recognized that everyone wears an emotional mask. Specially, in the context of the service sector, job requirements mandate display rules requiring the expression of certain emotions that may not necessarily be felt by employees. Such regulation of emotions often leads to stress and burnout that negatively impact employees' physical and psychological health. Emotional labour is thus a worrisome phenomenon. Against this backdrop, this chapter concerns itself with finding solutions that could potentially alleviate the associated problems of personal and organizational well-being. Extant literature observes numerous suggestions about these detrimental effects being mitigated by spirituality. Academics recommend that organizations could employ workplace spirituality initiatives to replenish the emotional resources exhausted due to emotional labour. This chapter thus addresses the empirical association between workplace spirituality and emotional labour among teachers in higher education sector – the service professionals claimed to be most negatively impacted by emotional labour.
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职场灵性对减少学术界情绪劳动的影响
人们早就认识到,每个人都戴着一副情感面具。特别地,在服务部门的背景下,工作要求规定了显示规则,要求表达某些情绪,而这些情绪不一定会被员工感受到。这种情绪调节往往会导致压力和倦怠,对员工的身心健康产生负面影响。因此,情绪劳动是一个令人担忧的现象。在此背景下,本章关注的是寻找可能潜在地缓解个人和组织福祉相关问题的解决方案。现存文献观察到许多关于灵性可以减轻这些有害影响的建议。学者们建议,企业可以采用职场灵性计划来补充因情绪劳动而耗尽的情绪资源。因此,本章讨论了高等教育部门教师的工作场所灵性与情绪劳动之间的实证联系-服务专业人员声称受情绪劳动的负面影响最大。
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