Outpatient Doctor Scheduling Model and Solution based on Multi-objective Programming

Abstract

At present, the outpatient doctor's shift arrangement is manual, which is inefficient, subjective and inequitable, and does not consider the continuity of the patient's diagnosis process. In order to improve the efficiency of outpatient doctor scheduling and protect the interests of hospitals, outpatient doctors and patients, a multi-objective programming mathematical model of outpatient doctor scheduling is constructed with the objective of minimizing the cost of outpatient doctor salary, maximizing the job satisfaction of outpatient doctors and maximizing the continuity of patient's diagnosis process. Then tolerant hierarchical sequence method is used to solve the model. Finally, the rationality and effectiveness of the model are verified by numerical analysis of cases. In addition, through the change of target tolerance coefficient, it can be concluded that the increase of outpatient doctor's shift cost can optimize the continuity of patient's diagnosis process, but the impact on outpatient doctor's satisfaction is first reduced and then increased.