Servitization Review: Focused on Domestic Researches

Abstract

In the last three decades, servitization has been researched in the pursuit of combining products and services, that is, integrating manufacturing and service industries. Globally, studies to establish servitization theories have been conducted since the pioneering work of Vandermerwe and Rada (1988). However, in Korea, full-scale research was not conducted until the late 2000s. Therefore, in this study, global research trends of servitization are briefly introduced, and the definition of servitization in Korea is discussed. The study also discusses the direction research has taken since the late 2000s to the 2020s. Over 70 studies, mainly published in KCI journals, were organized and analyzed. This study helps in the understanding of servitization and explores multiple application cases and methods in various industries. Also, this study will lead to discussions about different opinions on servitization and productservice system (PSS). Finally, this study suggests avenues for future research currently lacking in the study of servitization.