Message negotiation of e-services: Case study of life and commercial support services for property management in Taiwan

Abstract

Property management has become a major area of research interest in the Taiwanese building management and maintenance industry. However, conventional security and property management services are considered basic service items that are inadequate to fully satisfy human needs. Supplying adaptive services catering to various aspects of the lives of residents is the main focus of the building management and maintenance industry, particularly for enhancing community management quality. Recently, Information and Internet techniques have changed human lifestyle. Service providers offer innovative e-services to attract and retain customers. This study thus explores the lifestyle of community residents based on the category, “life and commercial support services”, used by property managers in Taiwan. This work presents a novel service platform that community residents can use to provide innovative e-services. The e-service platform includes a system framework that uses advanced techniques to create the XML-based resident profile. The resident profile records basic personal attributes, professional skills, and life requirements. According to the resident and commercial e-service profiles collected in the knowledge base, this work uses negotiation to discover hidden knowledge and reasonable solutions. Finally, the discovered knowledge and solutions are recommended to residents to help them improve their lives. Hopefully, supplying an adaptive knowledge message can help residents make good decisions regarding their life requirements.