An Integrated Job-Demand-Resources and Conservation of Resources Model : Conceptual Model of Examining Workers Productivity in Financial Service Sector

Abstract

Banking institutions play an important role for economic growth in a country. Particularly in Indonesia, based on data compiled from the Otoritas Jasa Keuangan (OJK), the ratio of Banking assets to Gross Domestic Product (GDP) is 55.01% in 2019, where this value continues to be increased to improve the Indonesian economy. In addition, this percentage is still lower than in other countries such as Malaysia, Thailand and Singapore which can reach 110%. In its efforts, building and maintaining good relationships with new and existing customers is a way to build Customer's trust on the Bank. The speed and accuracy of service from banking workers plays an important role. Regarding this, several studies have been carried out on banking workers, and studies show that banking workers are one of the workers who are vulnerable to experiencing stress and stress in their work. And the study also revealed that the financial sector industry is included in the industry with a high level of worker stress, namely 76%. On the other hand, the success of a company can be seen from the quantity and quality that the company produces, or the productivity of the company. Therefore, this study develops a conceptual framework to analyze the productivity of workers in financial sector by integrating the Job-Demand-Resources and Conservation of Resources Model. This integrated model examines whether the personality of individual workers has a significant effect on company productivity in the banking sector. Using SEM-PLS Method, the hypothesis testing indicates that instability has the biggest effect on company productivity.