Electronic Citizen Service Delivery, MeeSeva - Telangana State, India

Abstract

MeeSeva initiated in year 2011 provides smart, citizen centric, ethical, efficient and effective governance leveraging advancements in technology. The initiative involves delivery of government services to citizens & businesses of all strata in a universal and non-discriminatory manner. The core design of MeeSeva was based on the objectives of improved efficiency, transparency and accountability for the government resulting in significantly improved service delivery to citizens. MeeSeva is an interface between government departments and citizens acting as the nodal agency (Electronic Service Delivery) as well as the platform for delivery of G2C services. MeeSeva has redefined the way Government services are delivered to citizens by bringing about 600+ services of 38 departments on a single platform. MeeSeva has taken government to the citizen's doorsteps through various touch points which include: •4500+ MeeSeva centres spread across the state •A mobile app called T App Folio (launched in February 2018) which can be used through iOS, android, USSD, IVRS reaching out to citizens with smart phone, feature phone and no phone users •A web portal In year 2016, ITE&C department conceptualized MeeSeva 2.0 to undertake a major strengthening of key aspects to improve the performance of MeeSeva and deliver a significant improved service delivery experience to citizens.