Analysis of Factors Influencing The Quality of Pharmaceutical Services At Pharmacy Outlets in Kotamadya Tangerang

Sanitas Pub Date : 2023-07-28 DOI:10.36525/sanitas.2023.6

Cut Ervinar Yari, Delina Delina Hasan, Syarifah Miftahul El Jannah

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Abstract

Pharmaceutical services at pharmacies in several regions of Indonesia are still low, that is un-equal to the growth of the establishment in pharmacies which continues to increase. The four sub-sectors which coverage in pharmaceutical services include non-prescription drug service standards, KIE services, and prescription service and drug management standards in pharmacies. This cross-sectional study was carried out in Tangerang area to determine the factors that influence the quality of pharmaceutical services, with a total of 68 pharmacists serving in 68 pharmacies. The characteristics of pharmacists are conducting by using questionnaire and observation. The results obtained for APA characteristics were 72.1% with age 26-35 years, 80.9% female, 94.1% having undergraduate and professional degree, and 98.53% had worked as APA ≤ 10 years. The quality of pharmaceutical services is 48.5% in the good category and the pharmacist (APA) presence factor is the most dominant variable that influencing the quality of pharmaceutical services (OR-58.3 with p-value=0.002), while the ones which not affecting are APA motivation and pharmacy ownership status (p> 0.05).

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丹格朗县科塔玛迪亚药房网点药学服务质量影响因素分析

印度尼西亚几个区域的药房的药学服务仍然很低，这与药房的机构不断增加的增长不相称。药学服务涵盖的四个分界别包括非处方药服务标准、KIE服务以及药房的处方服务和药品管理标准。本研究在Tangerang地区进行横断面研究，以确定影响药学服务质量的因素，共有68名药师在68家药店服务。采用问卷调查法和观察法对药师进行特征分析。其中，年龄26 ~ 35岁占72.1%，女性占80.9%，本科及专科学历占94.1%，从事APA工作≤10年占98.53%。48.5%的受访者认为药学服务质量良好，药师(APA)存在因素是影响药学服务质量的最主要变量(or = 58.3, p值=0.002)，不影响药学服务质量的是药师动机和药房所有权状况(p>0.05)。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Sanitas

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