Nabila Pratiwy Mardhiah, Marlina Widiyanti, Muchsin Saggaff Shihab, Mohamad Adam
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引用次数: 0
Abstract
This research was conducted with the aim of determining the influence of service quality and perceived service prices on patient satisfaction in the inpatient room at Hermina Hospital, Palembang. The population in this study were inpatients at the Hermina Palembang Hospital for the period March 2022 to March 2023, totaling 10,670 patients. Based on sample calculations, the sample that will be used in this research is 122 respondents who are inpatients at Hermina Palembang Hospital who were treated without payment using National Health Insurance in the period March 2022 to March 2023 who were informed by telephone, WhatsApp or direct visit. by distributing questionnaires via Google Form using purposive sampling techniques. The results of multiple linear analysis show that service quality and perceived service price have a positive and significant effect on patient satisfaction. It is hoped that the results of this research will enable Hermina Palembang Hospital to evaluate the barriers to not being able to provide patient payment services more quickly regarding service quality. Price perception, it is hoped that an evaluation can be carried out based on the price offered. Management needs to do research in determining prices with existing hospital competitors, especially in the Palembang area.
期刊介绍：
The Journal of Social Science Education (JSSE) was founded in 2000 in order to offer the disciplines in the field of social science education a representative scholarly publication. The journal represents a sophisticated image that is characterised by its theory and research orientation, interdisciplinary approach, internationalism and originality as well as by a rigorous anonymous peer review. Theory and research orientation: The Journal of Social Science Education (JSSE) is a theory and research oriented journal of social science education and related disciplines and field. Theoretical discussions on education, teaching and learning and related empirical research are its centre of interest. Of course, scholarly perspectives on practices of teaching and learning and the discussion of policies, empirical results, and research methods are included. Interdisciplinary approach: The JSSE promotes the dialogue among the disciplines of social science education and between them and the social sciences. It is committed to the ideas of cooperation and interdisciplinary research. Therefore, the editors of the JSSE prefer topics which are rele-vant for more than one specialist discipline of social science education or social sciences. Internationalism: The JSSE offers a forum for the dialogue across national borders and puts a particular stress on a European perspective and on research on and practices of European countries. That is why the journal prefers themes that are of multinational or supranational, especially European relevance and papers that deal with topics related to the diverse discourses in Europe. Originality: In addition, the JSSE prefers contributions that stimulate and enrich the scholarly discourse through their originality and innova-tiveness, e.g. by developing new concepts, applying unconventional methods or exceeding the borders of conventional discourses...
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