{"title":"Yüzeysel Duygusal Emek Stratejisinin AFAD Yetkililerinin İş Performansı Üzerindeki Olumsuz Etkisiyle Mücadele: Algılanan Sosyal Etkinin Rolü","authors":"Gül BİLEN, İbrahim YIKILMAZ","doi":"10.25204/iktisad.1354473","DOIUrl":null,"url":null,"abstract":"In this study, it is aimed to reveal the moderator role of perceived social impact in the effect of surface acting on individual job performance. Quantitative research method and convenience sampling method were used in the research. The data collected in this context were collected through a questionnaire created with the emotional labor scale, the individual job performance scale and the perceived social impact scale, the validity and reliability of which were tested before. The sample of the study consists of AFAD employees who worked in the earthquakes in Kahramanmaraş on February 6, 2023 (n=253). The data obtained at the end of the research were analyzed with SPSS, SPSS Process Macro and AMOS programs. According to the findings; ıt has been determined that the surface acting of AFAD employees do not have a significant effect on individual job performance. However, it has been determined that the social impact perceived by AFAD employees has a positive and significant effect on their individual job performances. In addition, it has been concluded that the perceived social effect does not play a regulatory role in the effect of the surface acting on individual job performance.","PeriodicalId":481981,"journal":{"name":"İktisadi idari ve siyasal araştırmalar dergisi","volume":"18 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"İktisadi idari ve siyasal araştırmalar dergisi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.25204/iktisad.1354473","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
In this study, it is aimed to reveal the moderator role of perceived social impact in the effect of surface acting on individual job performance. Quantitative research method and convenience sampling method were used in the research. The data collected in this context were collected through a questionnaire created with the emotional labor scale, the individual job performance scale and the perceived social impact scale, the validity and reliability of which were tested before. The sample of the study consists of AFAD employees who worked in the earthquakes in Kahramanmaraş on February 6, 2023 (n=253). The data obtained at the end of the research were analyzed with SPSS, SPSS Process Macro and AMOS programs. According to the findings; ıt has been determined that the surface acting of AFAD employees do not have a significant effect on individual job performance. However, it has been determined that the social impact perceived by AFAD employees has a positive and significant effect on their individual job performances. In addition, it has been concluded that the perceived social effect does not play a regulatory role in the effect of the surface acting on individual job performance.
本研究旨在揭示感知社会影响在表层行为对个体工作绩效影响中的调节作用。本研究采用定量研究方法和方便抽样方法。本研究的数据是通过情绪劳动量表、个人工作绩效量表和感知社会影响量表编制的问卷来收集的,问卷的效度和信度在之前进行了测试。本研究的样本包括在2023年2月6日kahramanmaraku地震中工作的AFAD员工(n=253)。利用SPSS、SPSS Process Macro和AMOS程序对研究结束所得数据进行分析。根据调查结果;ıt已经确定了AFAD员工的表面行为对个人工作绩效没有显著影响。然而,已经确定的是,AFAD员工感知的社会影响对他们的个人工作绩效有积极而显著的影响。此外,研究还发现,感知到的社会效应在表面作用对个体工作绩效的影响中并不起调节作用。