Digital inclusion for all? A gender-disaggregated analysis of e-government service use in Indonesia

IF 2.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Transforming Government- People Process and Policy Pub Date : 2023-10-13 DOI:10.1108/tg-04-2023-0043
Kasmad Ariansyah, Ahmad Budi Setiawan, Darmanto Darmanto, Daru Nupikso, Syarif Budhirianto, Dayat Hidayat, Alfin Hikmaturokhman
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Abstract

Purpose This study aims to investigate the factors that influence the use of e-government services among male and female samples, aiming at gaining a deeper understanding of how to promote digital inclusion and maximize the benefits of digitalization. Design/methodology/approach This study uses binomial logistic regression modeling on two data sets: a nationwide survey at the individual level of 8,854 usable samples conducted in 2019 and village potential statistics. Findings The survey indicates low adoption and use of e-government services among both males and females. The statistical analysis further reveals that although there might be some variations in the influencing factors between the genders, the overall patterns are similar. These findings suggest that the low adoption and use of e-government services among males and females can be attributed to factors such as misperceptions about internet-based services, resulting in low motivation to use the services, inadequate internet connectivity, affordability, limited digital skills and exposure to harmful online content. Originality/value This study conducts a gender-disaggregated analysis to determine whether the antecedents of males’ decisions to adopt e-government services differ from those of females. Such a study is underrepresented in the extant literature, particularly in the context of e-government service use.
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全民数字包容?印度尼西亚电子政务服务使用的性别分类分析
本研究旨在探讨影响男性和女性样本使用电子政务服务的因素,旨在更深入地了解如何促进数字包容,实现数字化效益最大化。设计/方法/方法本研究对两个数据集使用二项逻辑回归模型:2019年全国范围内8854个可用样本的个人层面调查和村庄潜力统计。调查结果显示,无论是男性还是女性,电子政务服务的采用率和使用率都很低。统计分析进一步表明,尽管影响因素在性别之间可能存在一些差异,但总体模式是相似的。这些研究结果表明,男性和女性对电子政务服务的采用率和使用率较低可归因于以下因素:对基于互联网的服务的误解,导致使用服务的动机低、互联网连接不足、负担能力低、数字技能有限以及接触有害的在线内容。原创性/价值本研究通过性别分类分析,确定男性采用电子政务服务的决策前因是否与女性不同。这样的研究在现有文献中代表性不足,特别是在电子政务服务使用的背景下。
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来源期刊
Transforming Government- People Process and Policy
Transforming Government- People Process and Policy INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
6.70
自引率
11.50%
发文量
44
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