PengaruhTeknologi Informasi, Kualitaas Pelayanan dan Keunggulan Terhadap Minat Generasi Milenial Menggunakan Mobile Banking di Bank Syariah

Divka Adella Cahyana, Peny Cahaya Azwari
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Abstract

This study aims to determine whether the relationship between Information Technology, Service Quality, Excellence to the interest of the Millennial Generation using Mobile Banking at Islamic Banks. This type of research is correlation research using a quantitative approach. The sample of this study was 50 respondents, namely students and customers who were registered as mobile banking users at Islamic banks. Data collection techniques using questionnaires. The data analysis method uses multiple linear regression tests, reliability tests, validity tests and hypothesis tests (F test and T test), then the data is processed using the SPSS application. This study suggests that the variables of information technology, service quality and excellence have a significant effect together (simultaneously) on the dependent variable, namely the interest of the millennial generation
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信息技术的影响,服务质量,以及在伊斯兰银行使用流动银行的千年利益的优势
本研究旨在确定信息技术、服务质量、卓越之间的关系是否符合千禧一代在伊斯兰银行使用移动银行的利益。这种类型的研究是使用定量方法的相关性研究。本研究的样本为50名受访者,即在伊斯兰银行注册为移动银行用户的学生和客户。使用问卷的数据收集技术。数据分析方法采用多元线性回归检验、信度检验、效度检验和假设检验(F检验和T检验),然后使用SPSS应用程序对数据进行处理。本研究表明,信息技术、服务质量和卓越这三个变量共同(同时)对因变量千禧一代的兴趣有显著影响
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