Employee and manager's emotional intelligence and individual adaptive performance: the role of servant leadership climate

IF 2.5 Q3 MANAGEMENT JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2023-11-16 DOI:10.1108/jmd-04-2021-0117

Mariem Balti, Samia Karoui Zouaoui

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Abstract

Purpose

The present research attempts to show the contribution of emotional intelligence and servant leadership climate to individual adaptive performance. The authors intend to explain the relations between the emotional intelligence of employees as well as of manager and the employee's adaptive performance. Moreover, this research assesses the significance of the mediating role of “servant leadership” climate in the relationship between the emotional intelligence of the manager and the employee's adaptive performance.

Design/methodology/approach

This research uses the quantitative research method and is included in explanatory research. Data collection used several informants for each organization. Data were collected using a sample of 57 managers and 204 team members spread over 24 companies belonging to different sectors of activity.

Findings

Employees' emotional intelligence directly influences individual adaptive performance. There is a direct influence of manager's emotional intelligence on individual adaptive performance. Then, there is an indirect influence of emotional intelligence on individual adaptive performance through the mediation of servant leadership climate.

Originality/value

The novelty of this research is in its effort to observe the multilevel mediation of servant leadership climate with other variables developed in the research model. No previous studies have found a relationship between employee and manager's emotional intelligence and individual adaptive performance.

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员工与管理者情商与个体适应性绩效:服务型领导氛围的作用

目的探讨情绪智力和仆人型领导氛围对个体适应绩效的影响。作者试图解释员工和管理者的情绪智力与员工适应绩效之间的关系。此外，本研究还评估了“服务型领导”氛围在管理者情商与员工适应性绩效关系中的中介作用。设计/方法/方法本研究采用定量研究方法，并纳入解释性研究。数据收集使用了每个组织的几个线人。数据是通过分布在不同行业的24家公司的57名经理和204名团队成员的样本收集的。研究发现，员工的情绪智力直接影响个体的适应性表现。管理者的情绪智力对个体的适应绩效有直接影响。其次，情绪智力通过仆人式领导氛围的中介间接影响个体的适应绩效。本研究的新颖之处在于它试图观察仆人式领导氛围与研究模型中开发的其他变量之间的多层次中介作用。之前没有研究发现员工和管理者的情商与个人适应性表现之间的关系。

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来源期刊

JOURNAL OF MANAGEMENT DEVELOPMENT MANAGEMENT-

CiteScore

7.00

自引率

9.70%

发文量

期刊介绍： ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.