Relationship between trust, the investment model and logistics performance in supply chain management

IF 4.5 3区管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2023-12-20 DOI:10.1108/bpmj-02-2023-0073

Changjoon Lee, Byoung-Chun Ha

{"title":"Relationship between trust, the investment model and logistics performance in supply chain management","authors":"Changjoon Lee, Byoung-Chun Ha","doi":"10.1108/bpmj-02-2023-0073","DOIUrl":null,"url":null,"abstract":"<h3>Purpose</h3>\n<p>This study examines the relationship between trust, the investment model and logistics performance and the importance of commitment between companies in the supply chain. Furthermore, it analyzes satisfaction, quality of alternatives, investment size and commitment level, which are the constituent factors of the investment model, and reviews trust and logistics performance to ascertain their causal relationship.</p>\n<h3>Design/methodology/approach</h3>\n<p>The authors examined employees working in supply chain-related departments in Korean companies and further conducted an online survey for a month in January 2022 through the survey agency Entrust Survey, through which the authors distributed a total of 4,082 questionnaires and collected and used a total of 300 questionnaires for statistical analysis. The authors then validated the hypotheses using SPSS 18.0 and AMOS 18.0 using the structural equation modeling method.</p>\n<h3>Findings</h3>\n<p>The results showed that trust significantly and positively affects satisfaction levels in the relationship between companies in the supply chain. Trust can lower uncertainty in the transaction process between companies.</p>\n<h3>Originality/value</h3>\n<p>In this study, the investment model, which has been predominantly observed in the field of family psychology, was applied to business studies. In addition, the investment model was extended to enable its application to supply chain management research, thereby offering a distinctive research model from preceding studies.</p>","PeriodicalId":47964,"journal":{"name":"Business Process Management Journal","volume":"59 1","pages":""},"PeriodicalIF":4.5000,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Process Management Journal","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1108/bpmj-02-2023-0073","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}

引用次数: 0

Abstract

Purpose

This study examines the relationship between trust, the investment model and logistics performance and the importance of commitment between companies in the supply chain. Furthermore, it analyzes satisfaction, quality of alternatives, investment size and commitment level, which are the constituent factors of the investment model, and reviews trust and logistics performance to ascertain their causal relationship.

Design/methodology/approach

The authors examined employees working in supply chain-related departments in Korean companies and further conducted an online survey for a month in January 2022 through the survey agency Entrust Survey, through which the authors distributed a total of 4,082 questionnaires and collected and used a total of 300 questionnaires for statistical analysis. The authors then validated the hypotheses using SPSS 18.0 and AMOS 18.0 using the structural equation modeling method.

Findings

The results showed that trust significantly and positively affects satisfaction levels in the relationship between companies in the supply chain. Trust can lower uncertainty in the transaction process between companies.

Originality/value

In this study, the investment model, which has been predominantly observed in the field of family psychology, was applied to business studies. In addition, the investment model was extended to enable its application to supply chain management research, thereby offering a distinctive research model from preceding studies.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

供应链管理中信任、投资模式与物流绩效之间的关系

目的本研究探讨了信任、投资模式与物流绩效之间的关系，以及供应链中企业间承诺的重要性。此外，它还分析了作为投资模式构成因素的满意度、替代品质量、投资规模和承诺水平，并回顾了信任和物流绩效，以确定它们之间的因果关系。设计/方法/方法作者对韩国公司供应链相关部门的员工进行了调查，并进一步通过调查机构 Entrust Survey 在 2022 年 1 月进行了为期一个月的在线调查，作者共发放了 4,082 份问卷，并收集和使用了共计 300 份问卷进行统计分析。然后，作者使用 SPSS 18.0 和 AMOS 18.0，采用结构方程建模法对假设进行了验证。研究结果结果表明，信任对供应链中企业间关系的满意度有显著的正向影响。原创性/价值在本研究中，主要在家庭心理学领域观察到的投资模型被应用到商业研究中。此外，本研究还对投资模型进行了扩展，使其能够应用于供应链管理研究，从而提供了一种有别于以往研究的独特研究模型。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

Business Process Management Journal Multiple-

CiteScore

8.60

自引率

9.80%

发文量

期刊介绍： Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.