Reckoning the performance of management institutions – A Mamdani fuzzy inference system approach

Umayal Palaniappan, L. Suganthi
{"title":"Reckoning the performance of management institutions – A Mamdani fuzzy inference system approach","authors":"Umayal Palaniappan, L. Suganthi","doi":"10.1108/ijppm-05-2023-0214","DOIUrl":null,"url":null,"abstract":"<h3>Purpose</h3>\n<p>The purpose of this research is to present an integrated methodological framework to aid in performance stewardship of management institutions according to their strategies based on a holistic evaluation encompassing social, economic and environmental dimensions.</p><!--/ Abstract__block -->\n<h3>Design/methodology/approach</h3>\n<p>A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS. Data was collected from subject matter experts in management education.</p><!--/ Abstract__block -->\n<h3>Findings</h3>\n<p>The proposed methodology is able to successfully compute the scores for each perspective. Effective placement, teaching learning process, faculty development and systematic feedback from the stakeholders were found to be the key drivers for revenue generation. The model is validated as the results were well accepted by the head of the institution after implementation.</p><!--/ Abstract__block -->\n<h3>Research limitations/implications</h3>\n<p>The model resulting from this study will assist the institution to cyclically assess its performance, thus enabling continuous improvement. The strategy map provides the causality of the objectives across the four perspectives to aid the practitioners to better strategize. Also this study contributes to the literature of BSC as well to the applications of multi-criteria decision-making (MCDM) techniques.</p><!--/ Abstract__block -->\n<h3>Originality/value</h3>\n<p>Mamdani FIS integrated BSC model is a significant contribution to the academia of management education to quantitatively compute the performance of institutions. This quantified model reduces the ambiguity for practitioners to decide the performance levels for each metric and the priorities of metrics.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"37 1","pages":""},"PeriodicalIF":3.6000,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Productivity and Performance Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/ijppm-05-2023-0214","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0

Abstract

Purpose

The purpose of this research is to present an integrated methodological framework to aid in performance stewardship of management institutions according to their strategies based on a holistic evaluation encompassing social, economic and environmental dimensions.

Design/methodology/approach

A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS. Data was collected from subject matter experts in management education.

Findings

The proposed methodology is able to successfully compute the scores for each perspective. Effective placement, teaching learning process, faculty development and systematic feedback from the stakeholders were found to be the key drivers for revenue generation. The model is validated as the results were well accepted by the head of the institution after implementation.

Research limitations/implications

The model resulting from this study will assist the institution to cyclically assess its performance, thus enabling continuous improvement. The strategy map provides the causality of the objectives across the four perspectives to aid the practitioners to better strategize. Also this study contributes to the literature of BSC as well to the applications of multi-criteria decision-making (MCDM) techniques.

Originality/value

Mamdani FIS integrated BSC model is a significant contribution to the academia of management education to quantitatively compute the performance of institutions. This quantified model reduces the ambiguity for practitioners to decide the performance levels for each metric and the priorities of metrics.

查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
计算管理机构的绩效--马姆达尼模糊推理系统方法
设计/方法/途径 采用马姆达尼模糊推理系统(FIS)方法设计了与平衡计分卡(BSC)视角相关的定量模型,以展示动态能力。使用马姆达尼模糊推理系统为平衡计分卡的每个视角开发了单独的模型。研究结果所提出的方法能够成功计算出每个视角的得分。结果发现,有效的就业安置、教学过程、师资队伍建设和利益相关者的系统反馈是创收的关键驱动因素。研究的局限性/影响本研究得出的模型将有助于该机构周期性地评估其绩效,从而实现持续改进。战略地图提供了四个方面目标的因果关系,帮助从业人员更好地制定战略。此外,本研究还为 BSC 文献以及多标准决策(MCDM)技术的应用做出了贡献。 原创性/价值Mamdani FIS 综合 BSC 模型是对管理教育学术界的一个重大贡献,可以量化计算机构的绩效。这一量化模型减少了从业人员在决定每个指标的绩效水平和指标优先级时的模糊性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
期刊最新文献
Industry 5.0's pillars and Lean Six Sigma: mapping the current interrelationship and future research directions Exploring the critical drivers of blockchain technology adoption in Indian industries using the best-worst method Process mining-enhanced quality management in food processing industries Enhancing new service development effectiveness: the role of customer participation and the moderating effects of empowerment and satisfaction Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1