Reckoning the performance of management institutions – A Mamdani fuzzy inference system approach

Umayal Palaniappan, L. Suganthi
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引用次数: 0

Abstract

Purpose

The purpose of this research is to present an integrated methodological framework to aid in performance stewardship of management institutions according to their strategies based on a holistic evaluation encompassing social, economic and environmental dimensions.

Design/methodology/approach

A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS. Data was collected from subject matter experts in management education.

Findings

The proposed methodology is able to successfully compute the scores for each perspective. Effective placement, teaching learning process, faculty development and systematic feedback from the stakeholders were found to be the key drivers for revenue generation. The model is validated as the results were well accepted by the head of the institution after implementation.

Research limitations/implications

The model resulting from this study will assist the institution to cyclically assess its performance, thus enabling continuous improvement. The strategy map provides the causality of the objectives across the four perspectives to aid the practitioners to better strategize. Also this study contributes to the literature of BSC as well to the applications of multi-criteria decision-making (MCDM) techniques.

Originality/value

Mamdani FIS integrated BSC model is a significant contribution to the academia of management education to quantitatively compute the performance of institutions. This quantified model reduces the ambiguity for practitioners to decide the performance levels for each metric and the priorities of metrics.

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计算管理机构的绩效--马姆达尼模糊推理系统方法
设计/方法/途径 采用马姆达尼模糊推理系统(FIS)方法设计了与平衡计分卡(BSC)视角相关的定量模型,以展示动态能力。使用马姆达尼模糊推理系统为平衡计分卡的每个视角开发了单独的模型。研究结果所提出的方法能够成功计算出每个视角的得分。结果发现,有效的就业安置、教学过程、师资队伍建设和利益相关者的系统反馈是创收的关键驱动因素。研究的局限性/影响本研究得出的模型将有助于该机构周期性地评估其绩效,从而实现持续改进。战略地图提供了四个方面目标的因果关系,帮助从业人员更好地制定战略。此外,本研究还为 BSC 文献以及多标准决策(MCDM)技术的应用做出了贡献。 原创性/价值Mamdani FIS 综合 BSC 模型是对管理教育学术界的一个重大贡献,可以量化计算机构的绩效。这一量化模型减少了从业人员在决定每个指标的绩效水平和指标优先级时的模糊性。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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