Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms

Jyoti Verma, Anamika Sinha, Shrabani B. Bhattacharjee, Trong Tuan Luu
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Abstract

Purpose

Job performance literature has evolved to address the aspects of performance thinking where knowledge sharing (KS) and emotions on the job are considered important. This study evaluates the influence of emotional intelligence (EI), mediated through KS, on job outcomes measured as job performance (JP) and job satisfaction (JS).

Design/methodology/approach

Structural equation modeling methods are used to investigate the degree of influence of EI on job outcomes through KS. The data for analysis has been collected from 227 project managers at Information Technology-Information Technology Enabled Services (IT-ITeS) firms.

Findings

The findings suggest that the EI has a positive and significant effect on KS. This implies that employees with high EI scores are more involved in the KS behavior. Furthermore, the findings suggest that KS partially mediates the relationship between EI and JP, and it fully mediates the relationship between EI and JS.

Research limitations/implications

For KS, the answer lies in the recruitment and retention of emotionally intelligent persons rather than investing only in information technology. The study enhances the literature on knowledge management, sharing and EI.

Practical implications

The proposed research model suggests a successful infusion of KS within IT-ITeS firms. Knowing the EI of employees and, accordingly, changing their behavior towards sharing knowledge is probably a distinctive, most efficacious and essential strategy for augmenting job outcomes.

Originality/value

The study establishes the role of KS in translating the impact of EI on JP and JS. Furthermore, it contributes a novel framework of KS behavior.

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情商是 IT-ITeS 企业员工通过知识共享获得工作成果的先决条件
目的工作绩效文献已经发展到解决绩效思维的各个方面,其中知识共享(KS)和工作中的情绪被认为是重要的。本研究评估了情商(EI)通过知识共享(KS)对工作绩效(JP)和工作满意度(JS)等工作结果的影响。分析数据收集自信息技术-信息技术赋能服务(IT-ITeS)公司的 227 名项目经理。这意味着 EI 分数高的员工参与 KS 行为的程度更高。此外,研究结果表明,知识共享部分调节了 EI 与 JP 之间的关系,而完全调节了 EI 与 JS 之间的关系。本研究丰富了有关知识管理、共享和情感指数的文献。了解员工的 EI 并相应地改变他们分享知识的行为,可能是提高工作成果的一种独特、最有效和最基本的策略。此外,它还为知识共享行为提供了一个新颖的框架。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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