首页 > 最新文献

International Journal of Productivity and Performance Management最新文献

英文 中文
Exploring the critical drivers of blockchain technology adoption in Indian industries using the best-worst method 使用最佳-最差法探索印度各行业采用区块链技术的关键驱动因素
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-20 DOI: 10.1108/ijppm-10-2023-0547
Srikant Gupta, Pooja Singh Kushwaha
<h3>Purpose</h3><p>The purpose of our research on blockchain technology is to unveil its immense potential, understand its applications and implications and identify opportunities to revolutionize existing systems and processes. This research aims to inspire the creation of new innovative solutions for industries. By harnessing blockchain technology, organizations can pinpoint key areas that could significantly benefit from its use, such as streamlining operations, providing secure and transparent digital solutions and fortifying data security.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>This study presents a robust multi-criteria decision-making framework for assessing blockchain drivers in selected Indian industries. We initiated with an extensive literature review to identify potential drivers. We then sought the opinions of experts in the field to validate and refine our list. This meticulous process led us to identify 26 drivers, which we categorized into five main categories. Finally, we employed the Best-Worst Method to determine the relative importance of each criterion, ensuring a comprehensive and reliable assessment.</p><!--/ Abstract__block --><h3>Findings</h3><p>The authors have ranked the blockchain drivers based on their degree of importance using the Best-Worst Method. This study reveals the priority of BC implementation, with the retail industry identified as the most in need, followed by the Banking and Healthcare industries. Various critical factors are identified where blockchain technology could help reduce costs, increase efficiency and enable new innovative business models.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>While this study acknowledges potential bias in driver assessment relying on literature and expert opinions, its findings carry significant practical implications. We have identified key areas where blockchain technology could be transformative by focusing on select industries. Future research should encompass other industries and real-world case studies for practical insights that could delve into the adoption challenges and benefits of blockchain technology in many other industries, thereby amplifying the relevance of our findings.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>Blockchain is a groundbreaking, innovative technology with immense potential to revolutionize industries. Past research has explored the benefits and challenges of blockchain implementation in specific industries or sectors. This creates a gap in research regarding systematically classifying and ranking the importance of blockchain across different Indian industries. Our research seeks to address this gap by using advanced multi-criteria decision-making techniques. We aim to provide a comprehensive understanding of the significance of blockchain technology in critical Indian industries, offering valuable insights that can inform strategic decision-making and drive i
目的我们对区块链技术的研究旨在揭示其巨大潜力,了解其应用和影响,并找出彻底改变现有系统和流程的机会。这项研究旨在激发各行业创造新的创新解决方案。通过利用区块链技术,企业可以准确定位可从其使用中显著受益的关键领域,如简化运营、提供安全透明的数字解决方案和加强数据安全。我们首先进行了广泛的文献综述,以确定潜在的驱动因素。然后,我们征求了该领域专家的意见,以验证和完善我们的清单。通过这一细致的过程,我们确定了 26 个驱动因素,并将其分为五大类。最后,我们采用了 "最佳-最差法"(Best-Worst Method)来确定每个标准的相对重要性,从而确保评估的全面性和可靠性。这项研究揭示了区块链技术实施的优先次序,零售业被认为是最需要的行业,其次是银行业和医疗保健业。研究局限性/影响虽然本研究承认在依赖文献和专家意见进行驱动力评估时可能存在偏差,但其研究结果具有重要的实际意义。我们通过对选定行业的关注,确定了区块链技术可带来变革的关键领域。未来的研究应包括其他行业和真实世界的案例研究,以获得实用的见解,深入探讨区块链技术在许多其他行业的应用挑战和益处,从而扩大我们研究结果的相关性。过去的研究探讨了区块链在特定行业或部门实施的益处和挑战。这就造成了印度不同行业在对区块链的重要性进行系统分类和排序方面的研究空白。我们的研究试图通过使用先进的多标准决策技术来弥补这一空白。我们的目标是全面了解区块链技术在印度关键行业中的重要性,提供有价值的见解,为战略决策提供依据,推动印度商业领域的创新。
{"title":"Exploring the critical drivers of blockchain technology adoption in Indian industries using the best-worst method","authors":"Srikant Gupta, Pooja Singh Kushwaha","doi":"10.1108/ijppm-10-2023-0547","DOIUrl":"https://doi.org/10.1108/ijppm-10-2023-0547","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;The purpose of our research on blockchain technology is to unveil its immense potential, understand its applications and implications and identify opportunities to revolutionize existing systems and processes. This research aims to inspire the creation of new innovative solutions for industries. By harnessing blockchain technology, organizations can pinpoint key areas that could significantly benefit from its use, such as streamlining operations, providing secure and transparent digital solutions and fortifying data security.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;This study presents a robust multi-criteria decision-making framework for assessing blockchain drivers in selected Indian industries. We initiated with an extensive literature review to identify potential drivers. We then sought the opinions of experts in the field to validate and refine our list. This meticulous process led us to identify 26 drivers, which we categorized into five main categories. Finally, we employed the Best-Worst Method to determine the relative importance of each criterion, ensuring a comprehensive and reliable assessment.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;The authors have ranked the blockchain drivers based on their degree of importance using the Best-Worst Method. This study reveals the priority of BC implementation, with the retail industry identified as the most in need, followed by the Banking and Healthcare industries. Various critical factors are identified where blockchain technology could help reduce costs, increase efficiency and enable new innovative business models.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Research limitations/implications&lt;/h3&gt;\u0000&lt;p&gt;While this study acknowledges potential bias in driver assessment relying on literature and expert opinions, its findings carry significant practical implications. We have identified key areas where blockchain technology could be transformative by focusing on select industries. Future research should encompass other industries and real-world case studies for practical insights that could delve into the adoption challenges and benefits of blockchain technology in many other industries, thereby amplifying the relevance of our findings.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Originality/value&lt;/h3&gt;\u0000&lt;p&gt;Blockchain is a groundbreaking, innovative technology with immense potential to revolutionize industries. Past research has explored the benefits and challenges of blockchain implementation in specific industries or sectors. This creates a gap in research regarding systematically classifying and ranking the importance of blockchain across different Indian industries. Our research seeks to address this gap by using advanced multi-criteria decision-making techniques. We aim to provide a comprehensive understanding of the significance of blockchain technology in critical Indian industries, offering valuable insights that can inform strategic decision-making and drive i","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"22 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142269766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Industry 5.0's pillars and Lean Six Sigma: mapping the current interrelationship and future research directions 工业 5.0 的支柱和精益六西格玛:绘制当前相互关系图和未来研究方向图
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-20 DOI: 10.1108/ijppm-08-2023-0404
César Cuevas, Ignacio Mira-Solves, Antonio Verdu-Jover

Purpose

In the evolving landscape of Industry 5.0 (I5.0), which emphasises sustainability, human-centricity and resilience, mapping the current interrelationship and future research directions, the role of Lean Six Sigma (LSS) methodology remains underexplored. Our study addresses this gap by examining the potential of LSS to support I5.0 while identifying areas for further investigation.

Design/methodology/approach

This study's multifaceted approach, which includes systematic literature review (SLR), bibliographic network analysis (BNA) and expert validation (EV), provides a holistic exploration of the interaction between LSS and I5.0 as the basis for well-founded conclusions.

Findings

The analysis yields several valuable insights. Firstly, it demonstrates the absence of a direct link between LSS and I5.0. Secondly, the substantial body of literature analysed establishes connections between LSS and its pillars. Thirdly, the analysis identifies points of intersection, difference and similarity between LSS and I5.0, highlighting the potential of LSS to facilitate implementation of I5.0 through its proven methodologies, continuous improvement culture, risk management, error learning, human–machine collaboration and training and skill development.

Originality/value

This study pioneers the effort to realise the latent potential of LSS in the context of I5.0. Its systematic identification of the synergies between these paradigms fills a critical gap in the literature and gives policymakers, managers and researchers a guide for informed decision-making to maximise the benefits of I5.0 for individuals, companies, society and the planet.

目的 工业 5.0(I5.0)强调可持续性、以人为本和复原力,在不断发展的工业 5.0 环境中,精益六西格玛(LSS)方法的作用仍未得到充分发挥。我们的研究通过考察精益六西格玛支持 I5.0 的潜力,同时确定需要进一步研究的领域,填补了这一空白。本研究采用多层面方法,包括系统文献综述(SLR)、书目网络分析(BNA)和专家验证(EV),对精益六西格玛和 I5.0 之间的相互作用进行了全面探索,为得出有理有据的结论奠定了基础。首先,分析表明,LSS 与 I5.0 之间没有直接联系。其次,分析的大量文献确立了生命支持系统与其支柱之间的联系。第三,分析确定了生命支持系统与 I5.0 之间的交叉点、不同点和相似点,突出了生命支持系统通过其成熟的方法、持续改进文化、风险管理、错误学习、人机协作以及培训和技能发展,促进 I5.0 实施的潜力。它系统地确定了这些范例之间的协同作用,填补了文献中的一个重要空白,为政策制定者、管理者和研究人员提供了知情决策指南,从而最大限度地发挥 I5.0 为个人、公司、社会和地球带来的益处。
{"title":"Industry 5.0's pillars and Lean Six Sigma: mapping the current interrelationship and future research directions","authors":"César Cuevas, Ignacio Mira-Solves, Antonio Verdu-Jover","doi":"10.1108/ijppm-08-2023-0404","DOIUrl":"https://doi.org/10.1108/ijppm-08-2023-0404","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In the evolving landscape of Industry 5.0 (I5.0), which emphasises sustainability, human-centricity and resilience, mapping the current interrelationship and future research directions, the role of Lean Six Sigma (LSS) methodology remains underexplored. Our study addresses this gap by examining the potential of LSS to support I5.0 while identifying areas for further investigation.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study's multifaceted approach, which includes systematic literature review (SLR), bibliographic network analysis (BNA) and expert validation (EV), provides a holistic exploration of the interaction between LSS and I5.0 as the basis for well-founded conclusions.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The analysis yields several valuable insights. Firstly, it demonstrates the absence of a direct link between LSS and I5.0. Secondly, the substantial body of literature analysed establishes connections between LSS and its pillars. Thirdly, the analysis identifies points of intersection, difference and similarity between LSS and I5.0, highlighting the potential of LSS to facilitate implementation of I5.0 through its proven methodologies, continuous improvement culture, risk management, error learning, human–machine collaboration and training and skill development.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study pioneers the effort to realise the latent potential of LSS in the context of I5.0. Its systematic identification of the synergies between these paradigms fills a critical gap in the literature and gives policymakers, managers and researchers a guide for informed decision-making to maximise the benefits of I5.0 for individuals, companies, society and the planet.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"9 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142269764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Process mining-enhanced quality management in food processing industries 食品加工业的流程挖掘--强化质量管理
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-19 DOI: 10.1108/ijppm-06-2024-0377
Philipp Loacker, Siegfried Pöchtrager, Christian Fikar, Wolfgang Grenzfurtner

Purpose

The purpose of this study is to present a methodical procedure on how to prepare event logs and analyse them through process mining, statistics and visualisations. The aim is to derive roots and patterns of quality deviations and non-conforming finished products as well as best practice facilitating employee training in the food processing industry. Thereby, a key focus is on recognising tacit knowledge hidden in event logs to improve quality processes.

Design/methodology/approach

This study applied process mining to detect root causes of quality deviations in operational process of food production. In addition, a data-ecosystem was developed which illustrates a continuous improvement feedback loop and serves as a role model for other applications in the food processing industry. The approach was applied to a real-case study in the processed cheese industry.

Findings

The findings revealed practical and conceptional contributions which can be used to continuously improve quality management (QM) in food processing. Thereby, the developed data-ecosystem supports production and QM in the decision-making processes. The findings of the analysis are a valuable basis to enhance operational processes, aiming to prevent quality deviations and non-conforming finished products.

Originality/value

Process mining is still rarely used in the food industry. Thereby, the proposed method helps to identify tacit knowledge in the food processing industry, which was shown by the framework for the preparation of event logs and the data ecosystem.

本研究的目的是介绍如何准备事件日志并通过流程挖掘、统计和可视化对其进行分析的方法步骤。目的是找出质量偏差和不合格成品的根源和模式,以及促进食品加工业员工培训的最佳做法。因此,重点在于识别隐藏在事件日志中的隐性知识,以改进质量流程。 设计/方法/途径 本研究应用流程挖掘来检测食品生产操作流程中质量偏差的根本原因。此外,还开发了一个数据生态系统,该系统展示了一个持续改进的反馈回路,并可作为食品加工行业其他应用的榜样。研究结果研究结果揭示了可用于持续改进食品加工质量管理(QM)的实用性和概念性贡献。因此,所开发的数据生态系统可在决策过程中为生产和质量管理提供支持。分析结果是改进操作流程的重要依据,旨在防止质量偏差和不合格成品。因此,所提出的方法有助于识别食品加工业中的隐性知识,事件日志和数据生态系统的准备框架就体现了这一点。
{"title":"Process mining-enhanced quality management in food processing industries","authors":"Philipp Loacker, Siegfried Pöchtrager, Christian Fikar, Wolfgang Grenzfurtner","doi":"10.1108/ijppm-06-2024-0377","DOIUrl":"https://doi.org/10.1108/ijppm-06-2024-0377","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this study is to present a methodical procedure on how to prepare event logs and analyse them through process mining, statistics and visualisations. The aim is to derive roots and patterns of quality deviations and non-conforming finished products as well as best practice facilitating employee training in the food processing industry. Thereby, a key focus is on recognising tacit knowledge hidden in event logs to improve quality processes.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study applied process mining to detect root causes of quality deviations in operational process of food production. In addition, a data-ecosystem was developed which illustrates a continuous improvement feedback loop and serves as a role model for other applications in the food processing industry. The approach was applied to a real-case study in the processed cheese industry.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings revealed practical and conceptional contributions which can be used to continuously improve quality management (QM) in food processing. Thereby, the developed data-ecosystem supports production and QM in the decision-making processes. The findings of the analysis are a valuable basis to enhance operational processes, aiming to prevent quality deviations and non-conforming finished products.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Process mining is still rarely used in the food industry. Thereby, the proposed method helps to identify tacit knowledge in the food processing industry, which was shown by the framework for the preparation of event logs and the data ecosystem.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"10 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142269763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms 情商是 IT-ITeS 企业员工通过知识共享获得工作成果的先决条件
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-18 DOI: 10.1108/ijppm-10-2023-0584
Jyoti Verma, Anamika Sinha, Shrabani B. Bhattacharjee, Trong Tuan Luu

Purpose

Job performance literature has evolved to address the aspects of performance thinking where knowledge sharing (KS) and emotions on the job are considered important. This study evaluates the influence of emotional intelligence (EI), mediated through KS, on job outcomes measured as job performance (JP) and job satisfaction (JS).

Design/methodology/approach

Structural equation modeling methods are used to investigate the degree of influence of EI on job outcomes through KS. The data for analysis has been collected from 227 project managers at Information Technology-Information Technology Enabled Services (IT-ITeS) firms.

Findings

The findings suggest that the EI has a positive and significant effect on KS. This implies that employees with high EI scores are more involved in the KS behavior. Furthermore, the findings suggest that KS partially mediates the relationship between EI and JP, and it fully mediates the relationship between EI and JS.

Research limitations/implications

For KS, the answer lies in the recruitment and retention of emotionally intelligent persons rather than investing only in information technology. The study enhances the literature on knowledge management, sharing and EI.

Practical implications

The proposed research model suggests a successful infusion of KS within IT-ITeS firms. Knowing the EI of employees and, accordingly, changing their behavior towards sharing knowledge is probably a distinctive, most efficacious and essential strategy for augmenting job outcomes.

Originality/value

The study establishes the role of KS in translating the impact of EI on JP and JS. Furthermore, it contributes a novel framework of KS behavior.

目的工作绩效文献已经发展到解决绩效思维的各个方面,其中知识共享(KS)和工作中的情绪被认为是重要的。本研究评估了情商(EI)通过知识共享(KS)对工作绩效(JP)和工作满意度(JS)等工作结果的影响。分析数据收集自信息技术-信息技术赋能服务(IT-ITeS)公司的 227 名项目经理。这意味着 EI 分数高的员工参与 KS 行为的程度更高。此外,研究结果表明,知识共享部分调节了 EI 与 JP 之间的关系,而完全调节了 EI 与 JS 之间的关系。本研究丰富了有关知识管理、共享和情感指数的文献。了解员工的 EI 并相应地改变他们分享知识的行为,可能是提高工作成果的一种独特、最有效和最基本的策略。此外,它还为知识共享行为提供了一个新颖的框架。
{"title":"Emotional intelligence as an antecedent of employees’ job outcomes through knowledge sharing in IT-ITeS firms","authors":"Jyoti Verma, Anamika Sinha, Shrabani B. Bhattacharjee, Trong Tuan Luu","doi":"10.1108/ijppm-10-2023-0584","DOIUrl":"https://doi.org/10.1108/ijppm-10-2023-0584","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Job performance literature has evolved to address the aspects of performance thinking where knowledge sharing (KS) and emotions on the job are considered important. This study evaluates the influence of emotional intelligence (EI), mediated through KS, on job outcomes measured as job performance (JP) and job satisfaction (JS).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Structural equation modeling methods are used to investigate the degree of influence of EI on job outcomes through KS. The data for analysis has been collected from 227 project managers at Information Technology-Information Technology Enabled Services (IT-ITeS) firms.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings suggest that the EI has a positive and significant effect on KS. This implies that employees with high EI scores are more involved in the KS behavior. Furthermore, the findings suggest that KS partially mediates the relationship between EI and JP, and it fully mediates the relationship between EI and JS.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>For KS, the answer lies in the recruitment and retention of emotionally intelligent persons rather than investing only in information technology. The study enhances the literature on knowledge management, sharing and EI.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The proposed research model suggests a successful infusion of KS within IT-ITeS firms. Knowing the EI of employees and, accordingly, changing their behavior towards sharing knowledge is probably a distinctive, most efficacious and essential strategy for augmenting job outcomes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The study establishes the role of KS in translating the impact of EI on JP and JS. Furthermore, it contributes a novel framework of KS behavior.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"55 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142266850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Enhancing new service development effectiveness: the role of customer participation and the moderating effects of empowerment and satisfaction 提高新服务开发的有效性:客户参与的作用以及授权和满意度的调节作用
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-18 DOI: 10.1108/ijppm-11-2022-0596
Mehran Kamali, Hadi Zarea, Mathew Parackal, Zhan Su

Purpose

The purpose of this paper is to investigate the role of Customer Participation (CP) in the effectiveness of New Service Development (NSD) by examining the moderating roles of Customer Empowerment (CE) and Customer Satisfaction (CS). The research reduces the risk of failure of the NSD process and/or improves the NSD processes used by companies through the consideration of the results in the practical dimension.

Design/methodology/approach

This study investigates the effects of CP at different stages of NSD using a quantitative approach. Data were collected through an online survey questionnaire. Smart PLS was used to analyse the data collected from 509 newsreaders and users of the news agency’s application.

Findings

The model confirmed that CE has an impact on the effectiveness of NSD in the idea generation and commercialization stages, but not in the development stage. Empowerment and customer satisfaction did not influence the three stages of NSD indirectly but directly. The results show that CP, CS and CE do not always have a direct or indirect effect on the development of new services. Therefore, in order to design new service development projects, media news companies need to determine the level of user cooperation.

Research limitations/implications

The lack of objective data, especially on company performance, forces researchers to use questionnaires to analyse NSD effectiveness. Another limitation is that newspaper users answered the questionnaires, which creates “common method variance.”

Practical implications

Researchers on NSD effectiveness must use questionnaires due to a lack of objective data, especially on company performance. Another limitation is “common method variance” from newspaper users answering questionnaires.

Originality/value

This paper is a response to a perceived need for an examination of how new service development can be successful and effective.

目的本文旨在通过研究客户授权(CE)和客户满意度(CS)的调节作用,探讨客户参与(CP)在新服务开发(NSD)有效性中的作用。本研究采用定量方法调查了 CP 在新服务开发不同阶段的影响。数据通过在线调查问卷收集。研究结果该模型证实,在创意产生和商业化阶段,CE 对 NSD 的有效性有影响,但在开发阶段没有影响。授权和客户满意度对 NSD 的三个阶段没有间接影响,但有直接影响。结果表明,CP、CS 和 CE 并不总是直接或间接影响新服务的开发。因此,为了设计新的服务开发项目,媒体新闻公司需要确定用户的合作程度。研究局限/意义由于缺乏客观数据,尤其是公司业绩方面的数据,研究人员不得不使用问卷调查来分析 NSD 的有效性。另一个局限是,报纸用户回答问卷会产生 "共同方法变异"。另一个限制因素是报纸用户回答问卷时产生的 "共同方法差异"。 原创性/价值本文是对研究新服务开发如何才能成功和有效的需求的回应。
{"title":"Enhancing new service development effectiveness: the role of customer participation and the moderating effects of empowerment and satisfaction","authors":"Mehran Kamali, Hadi Zarea, Mathew Parackal, Zhan Su","doi":"10.1108/ijppm-11-2022-0596","DOIUrl":"https://doi.org/10.1108/ijppm-11-2022-0596","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this paper is to investigate the role of Customer Participation (CP) in the effectiveness of New Service Development (NSD) by examining the moderating roles of Customer Empowerment (CE) and Customer Satisfaction (CS). The research reduces the risk of failure of the NSD process and/or improves the NSD processes used by companies through the consideration of the results in the practical dimension.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study investigates the effects of CP at different stages of NSD using a quantitative approach. Data were collected through an online survey questionnaire. Smart PLS was used to analyse the data collected from 509 newsreaders and users of the news agency’s application.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The model confirmed that CE has an impact on the effectiveness of NSD in the idea generation and commercialization stages, but not in the development stage. Empowerment and customer satisfaction did not influence the three stages of NSD indirectly but directly. The results show that CP, CS and CE do not always have a direct or indirect effect on the development of new services. Therefore, in order to design new service development projects, media news companies need to determine the level of user cooperation.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The lack of objective data, especially on company performance, forces researchers to use questionnaires to analyse NSD effectiveness. Another limitation is that newspaper users answered the questionnaires, which creates “common method variance.”</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Researchers on NSD effectiveness must use questionnaires due to a lack of objective data, especially on company performance. Another limitation is “common method variance” from newspaper users answering questionnaires.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper is a response to a perceived need for an examination of how new service development can be successful and effective.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"20 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142266847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does board gender diversity moderate the impact of ESG on firms' economic value added? Evidence from an emerging economy 董事会性别多样性是否能缓和环境、社会和公司治理对公司经济附加值的影响?来自新兴经济体的证据
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-16 DOI: 10.1108/ijppm-12-2023-0664
Harnesh Makhija, P.S. Raghukumari, Anuja Sethiya

Purpose

This study explores the moderating effect of board gender diversity (BGD) between a firm's Environmental, Social, and Governance (ESG) performance and Economic value added (EVA) using NSE-listed 331 companies' data from 2015 to 2020, forming 1986 firm-year observations.

Design/methodology/approach

Our study is based on panel data; hence, we use a system GMM panel regression model to confirm whether the BGD moderates ESG and EVA. We also address the endogeneity issues.

Findings

Overall, our study reported a positive moderating effect of BGD between ESG and EVA. Similar results were observed across the chemical and financial services industries. However, in the case of the healthcare and consumer goods industries, we did not find support for the moderating effect.

Practical implications

The implications of our results are considerable and relevant for regulators, governing bodies, and corporate managers. It helps them understand how BGD plays a vital role in influencing the effect of ESG on a firm's EVA.

Originality/value

No existing research has explored the moderating effect of BGD between ESG and EVA, to the authors' best knowledge. Therefore, our study extends the existing literature and further supports resource dependency, agency, and stakeholder theories of corporate governance.

目的本研究使用新交所上市的 331 家公司 2015 年至 2020 年的数据,形成 1986 个公司年观测值,探讨董事会性别多样性(BGD)在公司环境、社会和治理(ESG)绩效与经济增加值(EVA)之间的调节效应。研究结果总体而言,我们的研究报告表明,BGD 在 ESG 和 EVA 之间具有积极的调节作用。在化工和金融服务行业也观察到了类似的结果。实际意义我们的研究结果对监管机构、管理机构和企业管理者具有重大意义。据作者所知,目前还没有研究探讨过 BGD 在 ESG 和 EVA 之间的调节作用。因此,我们的研究扩展了现有文献,进一步支持了公司治理的资源依赖、代理和利益相关者理论。
{"title":"Does board gender diversity moderate the impact of ESG on firms' economic value added? Evidence from an emerging economy","authors":"Harnesh Makhija, P.S. Raghukumari, Anuja Sethiya","doi":"10.1108/ijppm-12-2023-0664","DOIUrl":"https://doi.org/10.1108/ijppm-12-2023-0664","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study explores the moderating effect of board gender diversity (BGD) between a firm's Environmental, Social, and Governance (ESG) performance and Economic value added (EVA) using NSE-listed 331 companies' data from 2015 to 2020, forming 1986 firm-year observations.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Our study is based on panel data; hence, we use a system GMM panel regression model to confirm whether the BGD moderates ESG and EVA. We also address the endogeneity issues.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Overall, our study reported a positive moderating effect of BGD between ESG and EVA. Similar results were observed across the chemical and financial services industries. However, in the case of the healthcare and consumer goods industries, we did not find support for the moderating effect.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The implications of our results are considerable and relevant for regulators, governing bodies, and corporate managers. It helps them understand how BGD plays a vital role in influencing the effect of ESG on a firm's EVA.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>No existing research has explored the moderating effect of BGD between ESG and EVA, to the authors' best knowledge. Therefore, our study extends the existing literature and further supports resource dependency, agency, and stakeholder theories of corporate governance.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"14 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142266848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of firm-specific determinants on export performance: the mediating role of supply chain performance 公司特定决定因素对出口绩效的影响:供应链绩效的中介作用
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-16 DOI: 10.1108/ijppm-11-2023-0639
Saswati Tripathi, Siddhartha Shankar Roy, Bijoy Talukder

Purpose

This paper analyses and assesses the effect of firm-specific determinants (FSDs) on supply-chain performance (SCP) and export performance (EP). It examines SCP’s influence on EP and its mediating effect on the relationship between FSD and EP.

Design/methodology/approach

This paper develops a theoretical framework based on the resource-based view (RBV) and dynamic-capability theory to understand SCP’s role in the FSD-EP link while empirically validating using the Indian automobile industry segments (IAIS) data. The sample frame comprises all listed firms in IAIS between the financial year 2010-11 and 2021–22, with continuous data availability throughout the considered timeline. The paper employs factor analysis for dimension reduction, a panel-data-fixed-effect model to analyze the relationships, bootstrap to test the mediation effect and focus-group discussion for validating the results obtained through statistical analyses.

Findings

FSD directly influences SCP’s efficiency aspect and EP. Distribution efficiency and inventory efficiency characteristics of SCP directly impact EP and completely mediate the relationship between FSD and EP.

Practical implications

This study provides significant insights into how firms can increase EP by focusing on firm-specific and SCP-related factors. To improve EP, firms should concentrate on enhancing distribution and inventory efficiencies. Firms must focus on critical firm-level factors like age, size and raw-material import capability to increase their ability to solve SC-specific barriers and improve SCP, resulting in enhanced exports.

Originality/value

This study investigates the impacts of FSD on SCP and EP and examines the mediating effect of SCP on the relationship between FSD and EP. Such a mediating role of SCP has rarely been probed in the literature.

目的 本文分析并评估了企业特定决定因素(FSD)对供应链绩效(SCP)和出口绩效(EP)的影响。本文基于基于资源的观点(RBV)和动态能力理论建立了一个理论框架,以理解 SCP 在 FSD-EP 关联中的作用,同时利用印度汽车行业细分市场(IAIS)的数据进行了实证验证。样本框架包括 2010-11 财年至 2021-22 财年期间 IAIS 中的所有上市公司,在所考虑的整个时间段内均可获得连续数据。本文采用因子分析法进行维度缩减,采用面板数据-固定效应模型分析各种关系,采用自举法检验中介效应,并通过焦点小组讨论验证统计分析得出的结果。SCP的配送效率和库存效率特征直接影响EP,并完全调节了FSD与EP之间的关系。为提高 EP,企业应集中精力提高分销和库存效率。企业必须关注年龄、规模和原材料进口能力等关键的企业层面因素,以提高其解决 SC 特定障碍和改善 SCP 的能力,从而增加出口。文献中很少探讨 SCP 的这种中介作用。
{"title":"The effect of firm-specific determinants on export performance: the mediating role of supply chain performance","authors":"Saswati Tripathi, Siddhartha Shankar Roy, Bijoy Talukder","doi":"10.1108/ijppm-11-2023-0639","DOIUrl":"https://doi.org/10.1108/ijppm-11-2023-0639","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper analyses and assesses the effect of firm-specific determinants (FSDs) on supply-chain performance (SCP) and export performance (EP). It examines SCP’s influence on EP and its mediating effect on the relationship between FSD and EP.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This paper develops a theoretical framework based on the resource-based view (RBV) and dynamic-capability theory to understand SCP’s role in the FSD-EP link while empirically validating using the Indian automobile industry segments (IAIS) data. The sample frame comprises all listed firms in IAIS between the financial year 2010-11 and 2021–22, with continuous data availability throughout the considered timeline. The paper employs factor analysis for dimension reduction, a panel-data-fixed-effect model to analyze the relationships, bootstrap to test the mediation effect and focus-group discussion for validating the results obtained through statistical analyses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>FSD directly influences SCP’s efficiency aspect and EP. Distribution efficiency and inventory efficiency characteristics of SCP directly impact EP and completely mediate the relationship between FSD and EP.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study provides significant insights into how firms can increase EP by focusing on firm-specific and SCP-related factors. To improve EP, firms should concentrate on enhancing distribution and inventory efficiencies. Firms must focus on critical firm-level factors like age, size and raw-material import capability to increase their ability to solve SC-specific barriers and improve SCP, resulting in enhanced exports.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study investigates the impacts of FSD on SCP and EP and examines the mediating effect of SCP on the relationship between FSD and EP. Such a mediating role of SCP has rarely been probed in the literature.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"9 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142266849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Internal control effectiveness, supply chain management efficiency and capital allocation efficiency: evidence from the COVID-19 pandemic 内部控制有效性、供应链管理效率和资本配置效率:来自 COVID-19 大流行病的证据
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-10 DOI: 10.1108/ijppm-05-2024-0338
Arash Arianpoor, Milad Valirouh, Cumhur Sahin

Purpose

The present study aims to investigate the impact of internal control effectiveness on supply chain management efficiency (SCME) and capital allocation efficiency for companies listed in the Tehran Stock Exchange (TSE). In addition, it investigates the mediating role of supply chain management efficiency in the relationship between internal controls and capital allocation efficiency.

Design/methodology/approach

The data about 191 companies in 2014–2022 were examined. The sales per inventory ratio was used to calculate SCME. The present study also applied the Generalized Method of Moments (GMM) for endogeneity concerns.

Findings

The results showed that internal control effectiveness has a significant positive effect on SCME. Moreover, internal control effectiveness and SCME significantly positively affect capital allocation efficiency. SCME has a mediating role in the relationship between internal control effectiveness and capital allocation efficiency. These findings remained robust even after several robustness tests. In addition, this study tested the results' robustness by dividing data into the pre-COVID-19 and post-COVID-19 years. The previous results were also confirmed according to the robustness test of COVID-19.

Originality/value

Challenges in the supply chain often hinder capital allocation efficiency. In addition, enterprises should try to establish strong internal controls to ensure SCME. Therefore, the relationship between internal control effectiveness, SCME and capital allocation efficiency is complex and underscores the importance of robust internal controls in optimizing resource allocation within organizations. Interestingly, this topic has not been extensively researched in accounting and business research, and there is a lack of empirical evidence on these effects. Consequently, this study aims to fill the gap and identify potential opportunities for new research directions.

目的本研究旨在探讨德黑兰证券交易所(TSE)上市公司内部控制有效性对供应链管理效率(SCME)和资本配置效率的影响。此外,本研究还探讨了供应链管理效率在内部控制与资本配置效率之间的中介作用。采用销售/库存比来计算供应链管理效率。研究结果表明,内部控制有效性对 SCME 有显著的正向影响。此外,内部控制有效性和 SCME 对资本配置效率有显著的正向影响。在内部控制有效性与资本配置效率之间,SCME 起着中介作用。即使经过多次稳健性检验,这些结论仍然是稳健的。此外,本研究还将数据分为 COVID-19 前和 COVID-19 后两个年份,以检验结果的稳健性。根据 COVID-19 的稳健性检验,之前的结果也得到了证实。原创性/价值供应链中的挑战往往会阻碍资本配置效率。此外,企业应努力建立强有力的内部控制,以确保 SCME。因此,内部控制有效性、SCME 和资本配置效率之间的关系十分复杂,凸显了健全的内部控制对优化组织内部资源配置的重要性。有趣的是,会计和商业研究领域尚未对这一主题进行广泛研究,也缺乏有关这些影响的实证证据。因此,本研究旨在填补这一空白,并确定新研究方向的潜在机会。
{"title":"Internal control effectiveness, supply chain management efficiency and capital allocation efficiency: evidence from the COVID-19 pandemic","authors":"Arash Arianpoor, Milad Valirouh, Cumhur Sahin","doi":"10.1108/ijppm-05-2024-0338","DOIUrl":"https://doi.org/10.1108/ijppm-05-2024-0338","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The present study aims to investigate the impact of internal control effectiveness on supply chain management efficiency (SCME) and capital allocation efficiency for companies listed in the Tehran Stock Exchange (TSE). In addition, it investigates the mediating role of supply chain management efficiency in the relationship between internal controls and capital allocation efficiency.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The data about 191 companies in 2014–2022 were examined. The sales per inventory ratio was used to calculate SCME. The present study also applied the Generalized Method of Moments (GMM) for endogeneity concerns.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results showed that internal control effectiveness has a significant positive effect on SCME. Moreover, internal control effectiveness and SCME significantly positively affect capital allocation efficiency. SCME has a mediating role in the relationship between internal control effectiveness and capital allocation efficiency. These findings remained robust even after several robustness tests. In addition, this study tested the results' robustness by dividing data into the pre-COVID-19 and post-COVID-19 years. The previous results were also confirmed according to the robustness test of COVID-19.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Challenges in the supply chain often hinder capital allocation efficiency. In addition, enterprises should try to establish strong internal controls to ensure SCME. Therefore, the relationship between internal control effectiveness, SCME and capital allocation efficiency is complex and underscores the importance of robust internal controls in optimizing resource allocation within organizations. Interestingly, this topic has not been extensively researched in accounting and business research, and there is a lack of empirical evidence on these effects. Consequently, this study aims to fill the gap and identify potential opportunities for new research directions.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"26 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142175528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations 达成交易:利用在线评论、网站质量和信任度实现无缝酒店预订
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-06 DOI: 10.1108/ijppm-04-2024-0272
Peu Saha, Abhijeet Biswas

Purpose

The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause huge damage. Online booking platforms provide more freedom, privacy and contact with experienced travelers than physical hotel booking. The study identifies the factors shaping travelers' online hotel booking intention (OHBI).

Design/methodology/approach

We utilized structural equation modeling (SEM) to expand the horizons of the technology acceptance model (TAM) and stimulus-organism-response (SOR) framework in the hospitality sector. The results are based on the data collected from 705 travelers who made online hotel reservations.

Findings

The findings demonstrate that online reviews, hotel website quality and hotel website convenience quotient favorably shape prospective tourists' perceived trust, magnifying their inclination to book a hotel online. Website convenience quotient and trust partially mediate the association between the constructs. In addition, the linkage between perceived trust and OHBI is strengthened by promotional offers but weakened by perceived risk.

Research limitations/implications

Our findings provide several important implications for hotel managers, prospective travelers, hotel owners, website developers, policymakers, hotel employees, the local community and competitors to expedite the growth of the Indian hotel industry.

Originality/value

The literature reveals that website convenience quotient, perceived trust and promotional offers have not received enough attention in the hospitality industry and warrant attention. Our study strives to broaden the scope of the TAM and SOR models to better understand these constructs in the backdrop of the Indian hospitality sector. The study also examines how promotional offers and perceived risk influence the linkages between the underlying constructs.

目的当今世界在很大程度上受互联网内容的控制,一星评价的提高可能会给公司带来奇迹,而一星评价的下降则可能造成巨大损失。与实体酒店预订相比,在线预订平台提供了更多的自由、隐私以及与经验丰富的旅行者的接触。本研究确定了影响旅行者在线酒店预订意向(OHBI)的因素。设计/方法/途径我们利用结构方程模型(SEM)拓展了酒店业技术接受模型(TAM)和刺激-有机体-反应(SOR)框架的视野。研究结果基于从 705 位在线预订酒店的游客处收集到的数据。研究结果表明,在线评论、酒店网站质量和酒店网站便利商数对潜在游客的感知信任有积极影响,从而放大了他们在线预订酒店的倾向。网站便利商数和信任在一定程度上调节了这两个构念之间的关联。此外,促销优惠加强了感知信任与 OHBI 之间的联系,但感知风险则削弱了这种联系。研究局限/意义我们的研究结果为酒店经理、潜在游客、酒店业主、网站开发者、政策制定者、酒店员工、当地社区和竞争对手提供了一些重要启示,以加快印度酒店业的发展。我们的研究努力拓宽 TAM 和 SOR 模型的范围,以便在印度酒店业的背景下更好地理解这些构念。本研究还探讨了促销优惠和感知风险如何影响基本结构之间的联系。
{"title":"Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations","authors":"Peu Saha, Abhijeet Biswas","doi":"10.1108/ijppm-04-2024-0272","DOIUrl":"https://doi.org/10.1108/ijppm-04-2024-0272","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause huge damage. Online booking platforms provide more freedom, privacy and contact with experienced travelers than physical hotel booking. The study identifies the factors shaping travelers' online hotel booking intention (OHBI).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We utilized structural equation modeling (SEM) to expand the horizons of the technology acceptance model (TAM) and stimulus-organism-response (SOR) framework in the hospitality sector. The results are based on the data collected from 705 travelers who made online hotel reservations.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings demonstrate that online reviews, hotel website quality and hotel website convenience quotient favorably shape prospective tourists' perceived trust, magnifying their inclination to book a hotel online. Website convenience quotient and trust partially mediate the association between the constructs. In addition, the linkage between perceived trust and OHBI is strengthened by promotional offers but weakened by perceived risk.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Our findings provide several important implications for hotel managers, prospective travelers, hotel owners, website developers, policymakers, hotel employees, the local community and competitors to expedite the growth of the Indian hotel industry.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The literature reveals that website convenience quotient, perceived trust and promotional offers have not received enough attention in the hospitality industry and warrant attention. Our study strives to broaden the scope of the TAM and SOR models to better understand these constructs in the backdrop of the Indian hospitality sector. The study also examines how promotional offers and perceived risk influence the linkages between the underlying constructs.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"384 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142175527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sustainability index development by integrating lean green and Six Sigma tools: a case study of the Indian manufacturing industry 通过整合绿色精益和六西格玛工具制定可持续性指数:印度制造业案例研究
IF 3.1 Q2 MANAGEMENT Pub Date : 2024-09-03 DOI: 10.1108/ijppm-03-2024-0203
Jaiveshkumar D. Gandhi, Shashank Thanki
<h3>Purpose</h3><p>India’s manufacturing sector employs about 12% of the labour force and contributes to about 17% of the nation’s GDP. The Indian government intends to implement several initiatives under the “Make in India” and Atma Nirbhar Bharat banners to increase the manufacturing sector’s share of the nation’s GDP to 25% by 2025. Applying lean manufacturing, green manufacturing and Six Sigma is crucial to ensure that India’s manufacturing sectors grow sustainably in international markets. This study aims to identify sustainability indicators and ascertain their respective weights to evaluate the sustainability performance of the Indian manufacturing industry.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>This research identifies 25 sustainability indicators and classifies them into the triple bottom line of sustainability based on an evaluative literature review and expert opinion. The Best Worst Method was utilised to determine the weights of the sustainability indicators. The sustainability index was developed to evaluate economic, social and environmental sustainability.</p><!--/ Abstract__block --><h3>Findings</h3><p>The sustainability performance of a foundry in a significant Western Indian State city was assessed by applying the developed sustainability index. After the adoption of integrated lean, green and Six Sigma (LG&SS) strategies and related practices in the foundry, there has been a notable improvement of 68.03% in the economic index, 61.62% in the social index and 13.24% in the environmental index.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>The proposed sustainability index is applied and evaluated specifically for assessing the sustainability performance of Indian manufacturing SMEs. It can be used to substantiate firm’s sustainability performance and also to assess the improvement in firm’s performance in economic, environmental and social dimensions after implementing various operational excellence practices. However, it cannot serve as a benchmark tool across similar companies or organisations.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>The developed sustainable index can be used to analyse the company or organisation’s sustainability performance and see how various strategies have improved things. Practitioners can use this index to assess social, economic and environmental performance and focus on areas that need improvement.</p><!--/ Abstract__block --><h3>Social implications</h3><p>The proposed sustainability index serves as a vital tool for monitoring a firm’s progress in triple bottom line (TBL) dimensions of sustainability, tracking a diverse range of indicators and encouraging sustainable organisational practices.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This study attempts to assess the economic, social and environmental performance of Indian Manufacturing SMEs by proposing a sustainability index.</p><!--/ Abstr
目的印度制造业雇用了约 12% 的劳动力,占全国 GDP 的 17%。印度政府打算在 "印度制造 "和 "Atma Nirbhar Bharat "的旗帜下实施多项举措,到 2025 年将制造业在国家 GDP 中的比重提高到 25%。应用精益生产、绿色制造和六西格玛对于确保印度制造业在国际市场上的可持续发展至关重要。本研究旨在确定可持续发展指标,并确定其各自的权重,以评估印度制造业的可持续发展绩效。本研究确定了 25 个可持续发展指标,并根据评估性文献综述和专家意见将其归入可持续发展的三重底线。采用 "最佳最差法 "确定可持续发展指标的权重。研究结果通过应用所开发的可持续发展指数,对印度西部一个重要邦级城市的一家铸造厂的可持续发展绩效进行了评估。在铸造厂采用综合精益、绿色和六西格玛(LG&SS)战略和相关实践后,经济指标明显改善了 68.03%,社会指标改善了 61.62%,环境指标改善了 13.24%。它可用于证实企业的可持续发展绩效,也可用于评估企业在实施各种卓越运营实践后在经济、环境和社会方面的绩效改善情况。实践意义开发的可持续指数可用于分析公司或组织的可持续绩效,并了解各种战略如何改善了公司或组织的状况。社会意义所提出的可持续发展指数是监测公司在可持续发展的三重底线(TBL)方面取得进展的重要工具,可跟踪各种指标并鼓励可持续的组织实践。 原创性/价值本研究试图通过提出可持续发展指数来评估印度制造业中小企业的经济、社会和环境绩效。
{"title":"Sustainability index development by integrating lean green and Six Sigma tools: a case study of the Indian manufacturing industry","authors":"Jaiveshkumar D. Gandhi, Shashank Thanki","doi":"10.1108/ijppm-03-2024-0203","DOIUrl":"https://doi.org/10.1108/ijppm-03-2024-0203","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;India’s manufacturing sector employs about 12% of the labour force and contributes to about 17% of the nation’s GDP. The Indian government intends to implement several initiatives under the “Make in India” and Atma Nirbhar Bharat banners to increase the manufacturing sector’s share of the nation’s GDP to 25% by 2025. Applying lean manufacturing, green manufacturing and Six Sigma is crucial to ensure that India’s manufacturing sectors grow sustainably in international markets. This study aims to identify sustainability indicators and ascertain their respective weights to evaluate the sustainability performance of the Indian manufacturing industry.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;This research identifies 25 sustainability indicators and classifies them into the triple bottom line of sustainability based on an evaluative literature review and expert opinion. The Best Worst Method was utilised to determine the weights of the sustainability indicators. The sustainability index was developed to evaluate economic, social and environmental sustainability.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;The sustainability performance of a foundry in a significant Western Indian State city was assessed by applying the developed sustainability index. After the adoption of integrated lean, green and Six Sigma (LG&amp;SS) strategies and related practices in the foundry, there has been a notable improvement of 68.03% in the economic index, 61.62% in the social index and 13.24% in the environmental index.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Research limitations/implications&lt;/h3&gt;\u0000&lt;p&gt;The proposed sustainability index is applied and evaluated specifically for assessing the sustainability performance of Indian manufacturing SMEs. It can be used to substantiate firm’s sustainability performance and also to assess the improvement in firm’s performance in economic, environmental and social dimensions after implementing various operational excellence practices. However, it cannot serve as a benchmark tool across similar companies or organisations.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Practical implications&lt;/h3&gt;\u0000&lt;p&gt;The developed sustainable index can be used to analyse the company or organisation’s sustainability performance and see how various strategies have improved things. Practitioners can use this index to assess social, economic and environmental performance and focus on areas that need improvement.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Social implications&lt;/h3&gt;\u0000&lt;p&gt;The proposed sustainability index serves as a vital tool for monitoring a firm’s progress in triple bottom line (TBL) dimensions of sustainability, tracking a diverse range of indicators and encouraging sustainable organisational practices.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Originality/value&lt;/h3&gt;\u0000&lt;p&gt;This study attempts to assess the economic, social and environmental performance of Indian Manufacturing SMEs by proposing a sustainability index.&lt;/p&gt;&lt;!--/ Abstr","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":"10 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142175525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
International Journal of Productivity and Performance Management
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1