Making Service Design Future-Proof at NASA

Ashika Gopalkrishnan, Matt Morris, Kai Pandit, Victor Udoewa
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Abstract

How can service designers create services that simultaneously address customer needs both today and in the future? Using a new method called ‘triangulated recursive mapping’ to combine futures research with human-centred research, we learn to create services that are responsive to rapidly evolving customer needs over time.
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让美国国家航空航天局的服务设计面向未来
服务设计师如何才能创造出同时满足客户当前和未来需求的服务?利用一种名为 "三角递归映射 "的新方法,将期货研究与以人为本的研究相结合,我们将学习如何创造出能够满足客户随时间快速变化的需求的服务。
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