Social innovation in working management practices to support facilities management at Malaysian polytechnics

IF 3 Q2 MANAGEMENT Journal of Global Responsibility Pub Date : 2023-12-19 DOI:10.1108/jgr-03-2020-0043
Z. Ismail
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Abstract

Purpose Operation and maintenance (O&M) processes projects such as identification, assessment, planning and execution, embody a variety of standards such as technical (method of statement), environmental, economic (campus development) and social (health and wellbeing). Because these standards have proven to be challenging to integrate, local governments are increasingly experimenting with social innovation (SI) as a bottom-up form of standard integration. This study aims to apply the concept of SI to the O&M processes of facilities management at polytechnics in Malaysia to identify problems with conventional working practices in this area and to recommend potential solutions. Design/methodology/approach The paper reviews evidence that conventional working methods generate significant problems related to paper-based forms, improper database management and flawed decision-making processes. Because of the lack knowledge about different ways of how standard integration is achieved, the comparison of three polytechnic institutions which are Rensselaer Polytechnic Institute (RPI) and Southern Polytechnic College of Engineering and Engineering Technology (SPCEET) in USA as well as Seberang Perai Polytechnic, Pulau Pinang (PSP) in Malaysia shares the ambition to realise standard integration of O&M through SI. Findings The findings reveal that SI leads to four ways of standard integration: computerised maintenance management system, online customer complaint, electronic form and relational database. Application of the concept of SI reveals the need for more sophisticated management solutions in the O&M processes of facilities management. Originality/value These standard integration arrangements unfortunately seem to mainly contribute to greater alignment between standard rather than true standard integration. The concept of SI will guide future improvements and developments in maintenance management systems to fulfil requirements in this area.
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工作管理实践中的社会创新,支持马来西亚理工学院的设施管理
目的 运营和维护(O&M)项目的识别、评估、规划和执行等流程体现了各种标准,如技术(报表方法)、环境、经济(校园发展)和社会(健康和福利)标准。由于这些标准的整合被证明具有挑战性,地方政府正越来越多地尝试将社会创新(SI)作为一种自下而上的标准整合形式。本研究旨在将社会创新的概念应用于马来西亚理工学院设施管理的运行和维护流程,以发现该领域传统工作方法存在的问题,并提出潜在的解决方案。由于对实现标准整合的不同方式缺乏了解,本文通过对美国伦斯勒理工学院(RPI)、南方工程与工程技术理工学院(SPCEET)和马来西亚槟榔屿西伯朗理工学院(PSP)这三所理工学院的比较,得出了通过SI实现运行与维护标准整合的共同目标。原创性/价值令人遗憾的是,这些标准整合安排似乎主要有助于提高标准之间的一致性,而不是真正的标准整合。标准集成的概念将指导维护管理系统未来的改进和发展,以满足这方面的要求。
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来源期刊
CiteScore
5.40
自引率
18.80%
发文量
22
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