Organizational Citizenship Behavior in The Inspectorate of Banjarmasin City Government: The Role of Organizational Commitment and Job Satisfaction

Abstract

This research takes a quantitative approach with explanatory analysis. The survey criteria methodology was conducted with a saturated sample of 49 employees involved. Data were collected through an online questionnaire survey and calculated using a Likert scale. The SPSS version 23 research tool is used to test multiple linear regression, hypothesis testing, and coefficient of determination, previously validity and reliability analysis and classical assumption tests have been carried out. This research was conducted at the Inspectorate of the City Government of Banjarmasin, Indonesia. The model proposed in this study is truly unique because it combines organizational commitment (OC), job satisfaction (JS), and organizational citizenship behavior (OCB) in the government sector, namely the Inspectorate of Banjarmasin City Government. However, analysis of previous research revealed that there were no recorded studies on the effect of organizational commitment and employee satisfaction on OCB of Banjarmasin City Government Inspectorate employees. This research is expected to add to the literature on organizational commitment, job satisfaction, and employee OCB. Based on the results of the study, organizational commitment (OC), job satisfaction (JS) had a positive and significant effect on organizational citizenship behavior (OCB) at the Inspectorate of the Banjarmasin City Government, both partially and simultaneously