Time analysis of online consumer behavior by decision trees, GUHA association rules, and formal concept analysis

IF 4 Q2 BUSINESS Journal of Marketing Analytics Pub Date : 2024-01-09 DOI:10.1057/s41270-023-00274-y
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Abstract

Data analytics plays a significant role within the context of the digital business landscape, particularly concerning online sales, aiming to enhance understanding of customer behaviors in the online realm. We review the recent perspectives and empirical findings from several years of scholarly investigation. Furthermore, we propose combining computational methods to scrutinize online customer behavior. We apply the decision tree construction, GUHA (General Unary Hypotheses Automaton) association rules, and Formal concept analysis for the input dataset of 9123 orders (transactions) of sports nutrition, healthy foods, fitness clothing, and accessories. Data from 2014 to 2021, covering eight years, are employed. We present the empirical discoveries, engage in a critical discourse concerning these findings, and delineate the constraints inherent in the research process. The decision tree for classification of the year’s fourth quarter implies that the most important attributes are country, gross profit category, and delivery. The classification of the morning time implies that the most important attributes are gender and country. Thus, the potential marketing strategies can include heterogeneous conditions for men and women based on these findings. Analyzing the identified groups of customers by concept lattices and GUHA association rules can be valuable for targeted marketing, personalized recommendations, or understanding customer preferences.

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通过决策树、GUHA 关联规则和形式概念分析对在线消费者行为进行时间分析
摘要 数据分析在数字商业领域发挥着重要作用,尤其是在在线销售方面,其目的是加深对在线领域客户行为的了解。我们回顾了近几年学术研究的最新观点和实证结果。此外,我们还建议结合计算方法来仔细研究在线客户行为。我们应用决策树构建、GUHA(General Unary Hypotheses Automaton,通用单值假设自动机)关联规则和形式概念分析,对输入数据集(9123 个运动营养品、健康食品、健身服装和配件订单(交易))进行了分析。采用的数据从 2014 年到 2021 年,涵盖八年时间。我们介绍了实证发现,对这些发现进行了批判性讨论,并划定了研究过程中固有的限制因素。对当年第四季度进行分类的决策树表明,最重要的属性是国家、毛利类别和交付。上午时间的分类意味着最重要的属性是性别和国家。因此,基于这些发现,潜在的营销战略可以包括针对男性和女性的不同条件。通过概念网格和 GUHA 关联规则对已识别的客户群体进行分析,对于有针对性的营销、个性化推荐或了解客户偏好都很有价值。
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来源期刊
CiteScore
5.40
自引率
16.70%
发文量
46
期刊介绍: Data has become the new ore in today’s knowledge economy. However, merely storing and reporting are not enough to thrive in today’s increasingly competitive markets. What is called for is the ability to make sense of all these oceans of data, and to apply those insights to the way companies approach their markets, adjust to changing market conditions, and respond to new competitors. Marketing analytics lies at the heart of this contemporary wave of data driven decision-making. Companies can no longer survive when they rely on gut instinct to make decisions. Strategic leverage of data is one of the few remaining sources of sustainable competitive advantage. New products can be copied faster than ever before. Staff are becoming less loyal as well as more mobile, and business centers themselves are moving across the globe in a world that is getting flatter and flatter. The Journal of Marketing Analytics brings together applied research and practice papers in this blossoming field. A unique blend of applied academic research, combined with insights from commercial best practices makes the Journal of Marketing Analytics a perfect companion for academics and practitioners alike. Academics can stay in touch with the latest developments in this field. Marketing analytics professionals can read about the latest trends, and cutting edge academic research in this discipline. The Journal of Marketing Analytics will feature applied research papers on topics like targeting, segmentation, big data, customer loyalty and lifecycle management, cross-selling, CRM, data quality management, multi-channel marketing, and marketing strategy. The Journal of Marketing Analytics aims to combine the rigor of carefully controlled scientific research methods with applicability of real world case studies. Our double blind review process ensures that papers are selected on their content and merits alone, selecting the best possible papers in this field.
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