Workplace Stressors and Their Consequences on Frontliners’ Performance: A Conservation of Resources Perspective

Abstract

The present study aims to examine the effects of two workplace stressors (abusive supervision and co-worker incivility) on work performance among frontline employees (FLEs) based on the conservation of resources (COR) theory. The intervening effects of work stress and proactive personality are also investigated in the relationships. Self-administered structured questionnaires and structural equation models are utilized to analyse data collected from 330 FLEs. Both stressors are better suited to determine work-related stress, but stress is not a significant predictor of performance. Abusive supervision is significantly connected to a proactive personality, and that proactive personality is connected significantly to work performance. Abusive supervision predicts a significant negative relationship with work performance, however co-worker incivility with work performance reverses. This endeavour integrates the association among variables with COR theory. The research findings will guide the supervisors of FLEs to work for any emerging economy.