{"title":"Why do people use ChatGPT? Exploring user motivations for generative conversational AI","authors":"Marita Skjuve, P. B. Brandtzaeg, Asbjørn Følstad","doi":"10.5210/fm.v29i1.13541","DOIUrl":null,"url":null,"abstract":"Generative conversational artificial intelligence (AI), such as ChatGPT, has attracted substantial attention since November 2022. The advent of this technology showcases the vast potential of such AI for generating and processing text and raises compelling questions regarding its potential usage. To obtain the requisite knowledge of users’ motivations in adopting this technology, we surveyed early adopters of ChatGPT (n = 197). Analysis of free text responses within the uses and gratifications (U&G) theoretical framework shows six primary motivations for using generative conversational AI: productivity, novelty, creative work, learning and development, entertainment, and social interaction and support. Our study illustrates how generative conversational AI can fulfill diverse user needs, surpassing the capabilities of traditional conversational technologies, for example, by outsourcing cognitive or creative works to technology.","PeriodicalId":38833,"journal":{"name":"First Monday","volume":"60 6","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"First Monday","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5210/fm.v29i1.13541","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0
Abstract
Generative conversational artificial intelligence (AI), such as ChatGPT, has attracted substantial attention since November 2022. The advent of this technology showcases the vast potential of such AI for generating and processing text and raises compelling questions regarding its potential usage. To obtain the requisite knowledge of users’ motivations in adopting this technology, we surveyed early adopters of ChatGPT (n = 197). Analysis of free text responses within the uses and gratifications (U&G) theoretical framework shows six primary motivations for using generative conversational AI: productivity, novelty, creative work, learning and development, entertainment, and social interaction and support. Our study illustrates how generative conversational AI can fulfill diverse user needs, surpassing the capabilities of traditional conversational technologies, for example, by outsourcing cognitive or creative works to technology.
First MondayComputer Science-Computer Networks and Communications
CiteScore
2.20
自引率
0.00%
发文量
86
期刊介绍：
First Monday is one of the first openly accessible, peer–reviewed journals on the Internet, solely devoted to the Internet. Since its start in May 1996, First Monday has published 1,035 papers in 164 issues; these papers were written by 1,316 different authors. In addition, eight special issues have appeared. The most recent special issue was entitled A Web site with a view — The Third World on First Monday and it was edited by Eduardo Villanueva Mansilla. First Monday is indexed in Communication Abstracts, Computer & Communications Security Abstracts, DoIS, eGranary Digital Library, INSPEC, Information Science & Technology Abstracts, LISA, PAIS, and other services.
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