CITIZENSHIP BEHAVIOUR AND ORGANIZATIONAL PERFORMANCE: A REVIEW OF EXTANT LITERATURE

Abstract

The study examined the between citizenship behaviour and organizational performance using a review of an extant literature. The specific objectives were to: examine the relationship between altruism and organizational performance; assess the relationship between conscientiousness and organizational performance; and ascertain the relationship between courtesy and organizational performance. The research made us of extant literature from various authors, the study revealed that altruism, conscientiousness and courtesy have positive relationships with organizational performance. The study concludes that that organisational citizenship activities increase organization’s performance, it is crucial to comprehend the processes that underlie these behaviours. The study advised that organisations should encourage employees to adopt good citizenship practises in order to foster a sense of commitment among staff members. Employees' desire to contribute can be sparked by psychological attachment, thus the company should instill a sense of ownership in them. Keywords: Citizenship Behaviou Altruism, Conscientiousness, Courtesy and Organizational                   Performance.