Driving forces behind service innovation in knowledge-intensive services with different knowledge bases

IF 2.3 Q3 REGIONAL & URBAN PLANNING Foresight Pub Date : 2024-01-17 DOI:10.1108/fs-01-2023-0017
Anastasia Krupskaya
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Abstract

Purpose

The purpose of this paper is to identify and describe the influence of the knowledge base (KB) of the company on driving forces of innovation processes in knowledge-intensive services (KIS) and to compare the level of innovativeness of the final services.

Design/methodology/approach

The paper investigates through qualitative research 11 KIS organisations with different KB.

Findings

The research results identified and described the influence of the KB on driving forces of innovations processes and its results in companies with four newly identified KBs (analytical, synthetic, symbolic and compliance).

Research limitations/implications

Further research, based on a larger number of companies, is needed to confirm the results of this research and to complement the effect of the KB on driving forces of innovation.

Practical implications

This research can help organisations understand how to develop strategic plans and new ideas for innovative services depending on the KB of the organisation.

Social implications

The description of successful innovation processes and results in several leading companies presented in the study may help other companies in identifying knowledge-integration practices to improve performance and innovation processes that support multiplicity, productivity and creativity.

Originality/value

The study systemised the sources of new ideas for innovation in companies with different KB, several driving forces of innovation were identified and how these forces are affected by each KB; lastly, innovation results were compared in companies with different KB.

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具有不同知识基础的知识密集型服务业服务创新的驱动力
目的本文旨在识别和描述公司知识库(KB)对知识密集型服务(KIS)创新过程驱动力的影响,并比较最终服务的创新水平。研究限制/意义需要基于更多公司开展进一步研究,以确认本研究的结果,并补充说明知识库对创新驱动力的影响。社会影响本研究中对几家领先公司成功创新过程和结果的描述,可能有助于其他公司确定知识整合实践,以提高绩效和创新过程,从而支持多元性、生产力和创造力。原创性/价值本研究系统分析了具有不同知识结构的公司的创新新思路来源,确定了几种创新驱动力,以及这些驱动力如何受到每种知识结构的影响;最后,比较了具有不同知识结构的公司的创新结果。
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来源期刊
Foresight
Foresight REGIONAL & URBAN PLANNING-
CiteScore
5.10
自引率
5.00%
发文量
45
期刊介绍: ■Social, political and economic science ■Sustainable development ■Horizon scanning ■Scientific and Technological Change and its implications for society and policy ■Management of Uncertainty, Complexity and Risk ■Foresight methodology, tools and techniques
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