How the digital business ecosystem affects stakeholder satisfaction: its impact on business performance

IF 7.8 3区管理学 Q1 MANAGEMENT Review of Managerial Science Pub Date : 2024-01-16 DOI:10.1007/s11846-023-00720-2

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Abstract

Due to the digital transformation, organizations have incorporated technologies in all areas of the company, creating digital business ecosystems. These in turn, with the tools that compose it, influence the satisfaction of stakeholders and business performance. The objective of this research is to know how the digital business ecosystem affects customer and employee satisfaction and whether this satisfaction has an impact on business performance. To achieve this objective, a model is proposed to which a PLS technique is applied to a sample of 1319 Spanish SMEs. The results of this innovative study show, on the one hand, a positive relationship of the digital business ecosystem with the satisfaction of both stakeholders, and, on the other hand, and as the main contribution of this study, it has been found that employee satisfaction positively influences business performance. This research offers a novel model capable of relating how the satisfaction of both customers and employees in a digital environment improves business performance. It also contributes to the literature by widening the field of study and overcomes a new gap for SMEs.

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数字商业生态系统如何影响利益相关者的满意度：对企业绩效的影响

摘要由于数字化转型，各组织已将技术融入公司的各个领域，创建了数字化业务生态系统。反过来，这些技术和组成技术的工具又会影响利益相关者的满意度和业务绩效。本研究的目的是了解数字化业务生态系统如何影响客户和员工的满意度，以及这种满意度是否会对业务绩效产生影响。为实现这一目标，我们提出了一个模型，并将 PLS 技术应用于 1319 个西班牙中小型企业样本。这项创新性研究的结果表明，一方面，数字商业生态系统与利益相关者的满意度呈正相关关系；另一方面，作为本研究的主要贡献，研究发现员工满意度对企业绩效有积极影响。这项研究提供了一个新颖的模型，能够说明在数字化环境中客户和员工的满意度如何提高企业绩效。这项研究还拓宽了研究领域，填补了中小型企业的一个新空白，从而为相关文献做出了贡献。

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来源期刊

Review of Managerial Science MANAGEMENT-

CiteScore

11.30

自引率

14.50%

发文量

期刊介绍： Review of Managerial Science (RMS) provides a forum for innovative research from all scientific areas of business administration. The journal publishes original research of high quality and is open to various methodological approaches (analytical modeling, empirical research, experimental work, methodological reasoning etc.). The scope of RMS encompasses – but is not limited to – accounting, auditing, banking, business strategy, corporate governance, entrepreneurship, financial structure and capital markets, health economics, human resources management, information systems, innovation management, insurance, marketing, organization, production and logistics, risk management and taxation. RMS also encourages the submission of papers combining ideas and/or approaches from different areas in an innovative way. Review papers presenting the state of the art of a research area and pointing out new directions for further research are also welcome. The scientific standards of RMS are guaranteed by a rigorous, double-blind peer review process with ad hoc referees and the journal´s internationally composed editorial board.