Development of Autonomous Learning Model to Enhance Inflight Safety-Based Competence for Cabin Crew

Dech-siri Nopas, Choosak Ueangchokchai
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Abstract

Currently, the aviation business is a popular service that helps people travel conveniently, quickly, and safely. People in the airline business have become more stressed with the need to learn about inflight safety-based competence to effectively serve the broad range of passengers’ needs. One reason for this is the nature of their jobs, which also affects their learning. Therefore, this research study developed an autonomous learning model to enhance inflight safety-based competence for cabin crew and then studied the effects of using an autonomous learning model to enhance inflight safety-based competence for cabin crew. This study was conducted in two parts using research and development methodology (R&D). The first phase identified problems and needs in learning about inflight safety-based competence, while the second stage examined the results of using the developed learning model. The results revealed that an autonomous learning model consisted of the model’s purpose, identification and management of learning goals, knowledge development of learning strategies, the trainer’s role, practical ideas, and reflection on and evaluation of the learner’s learning. Furthermore, the cabin crew members had improved scores in inflight safety-based competence learning in four areas: safety policy, risk management, safety promotion, and safety assurance, compared before participating in the autonomous learning model testing. The vital learning promotion course for cabin crew dealing with the inflight safety of the passengers. The developed autonomous learning model should enhance the inflight safety-based competence of cabin crew.
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开发自主学习模型,提高机舱乘务员的机上安全能力
目前,航空业务是一项帮助人们方便、快捷、安全出行的大众服务。航空业的从业人员压力越来越大,他们需要学习以机上安全为基础的能力,以有效地满足广大乘客的需求。其中一个原因是他们的工作性质也影响了他们的学习。因此,本研究开发了一种自主学习模式,以提高客舱乘务员基于机上安全的能力,然后研究了使用自主学习模式提高客舱乘务员基于机上安全的能力的效果。本研究采用研发方法(R&D)分两部分进行。第一阶段确定了在学习基于机上安全的能力方面存在的问题和需求,第二阶段研究了使用所开发的学习模型的效果。结果显示,自主学习模式包括模式的目的、学习目标的确定和管理、学习策略的知识开发、培训师的角色、实践思路以及对学习者学习的反思和评估。此外,与参加自主学习模式测试前相比,客舱乘务员在基于机上安全的能力学习中,在安全政策、风险管理、安全促进和安全保证四个方面的得分都有所提高。这对于客舱乘务员处理乘客机上安全问题至关重要的学习促进课程。开发的自主学习模式应能提高客舱乘务员基于机上安全的能力。
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