FACTORS THAT AFFECT COMMUNITY SATISFACTION IN SERVICES AT THE BELAWANG SUBDISTRICT OFFICE, BARITO KUALA REGENCY

Abstract

This study aims to find out "what are the factors that influence community satisfaction with services at the Belawang District office, Barito Kuala Regency, seen from the aspects of Tangible (touchable), Realible (reliable), Responsiveness (responsiveness), Assurance (guarantee), and Empathy (empathy).” This research uses a descriptive type with quantitative methods. The data sources used are population and sample. Data collection techniques use literature, observation, interviews, documentation, and questionnaires. The results obtained in this study were (1) Tangible Aspects, namely as many as 53% of respondents stated that services at the Belawang District Office based on the assessment criteria were included in the quite satisfied category. (2) Realistic Aspect, namely as many as 40% of respondents said the service at the Belawang District Office based on the assessment criteria was included in the dissatisfied category. (3) Responsiveness aspect, namely as many as 39% of respondents said the service at the Belawang District Office based on the assessment criteria was included in the dissatisfied category. (4) assurance, namely that as many as 57% of respondents said the service at the Belawang District Office based on the assessment criteria was included in the quite satisfied category. (5) The Empathy aspect, namely, as many as 49% of respondents said the service at the Belawang District Office based on the assessment criteria was included in the quite satisfied category.