Scheduling in services: a review and bibliometric analysis

IF 6.9 2区管理学 Q1 MANAGEMENT Operations Management Research Pub Date : 2024-03-11 DOI:10.1007/s12063-024-00469-1

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Abstract

Scheduling problems are a fundamental aspect of various industries, wherein the effective allocation of resources and time management play a crucial role in optimizing operational processes. These problems can arise in any industry that requires the scheduling of resources, from manufacturing to healthcare and transportation. Despite the extensive scope of service system scheduling problems in the literature, research has yet to examine the bibliometric variables in this area. Based on bibliometric criteria, this research offers a picture of the structure, evolution, and potential future directions of studies on scheduling in service systems. With the application of the bibliometric analysis software VOSviewer and CiteSpace, 1991 publications related to service scheduling were identified from the Web of Science database between 1982 and 2023 and used in the analysis of this paper. This review used several bibliometric approaches, such as performance analysis and a scientific mapping of service scheduling. Several bibliometric variables, such as h-index, productivity, and citations, were included in the performance evaluation. Science mapping has used co-citations, bibliographic coupling, and the concurrency of keywords. Also, this paper introduces a novel and comprehensive framework for classifying scheduling models in service systems based on their characteristics. The highly cited implementation papers in the literature have demonstrated that scheduling problems in health care have been heavily utilized in the scholarly literature. This review which is the first bibliometric analysis in the service scheduling field provides a summary reference for scholars entering the subject for future research.

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服务业的时间安排：综述与文献计量分析

摘要调度问题是各行各业的一个基本问题，其中资源的有效分配和时间管理在优化运营流程方面发挥着至关重要的作用。从制造业到医疗保健业和运输业，任何需要调度资源的行业都可能出现这些问题。尽管文献中关于服务系统调度问题的论述范围很广，但尚未有研究对这一领域的文献计量变量进行研究。根据文献计量标准，本研究描绘了服务系统调度研究的结构、演变和潜在的未来方向。应用文献计量分析软件 VOSviewer 和 CiteSpace，从 Web of Science 数据库中找出了 1982 年至 2023 年间与服务调度相关的 1991 篇出版物，并用于本文的分析。本综述采用了几种文献计量方法，如绩效分析和服务调度科学图谱。绩效评估包括几个文献计量变量，如 h 指数、生产率和引文。科学映射使用了共引、书目耦合和关键词并发。此外，本文还介绍了一个新颖而全面的框架，用于根据服务系统中调度模型的特点对其进行分类。文献中的高引用率实施论文表明，医疗保健领域的调度问题在学术文献中得到了大量利用。本综述是服务调度领域的首次文献计量分析，为学者们今后进入该主题的研究提供了总结性参考。

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来源期刊

Operations Management Research MANAGEMENT-

CiteScore

6.20

自引率

23.30%

发文量

104

期刊介绍： Operations Management Research is a peer-reviewed journal that focuses on rapidly publishing high-quality research in the field of operations management. It aims to advance both the theory and practice of operations management across a wide range of topics and research paradigms. The journal covers all aspects of operations management, including manufacturing, supply chain, health care, and service operations. It welcomes various research methodologies, such as case studies, action research, surveys, mathematical modeling, and simulation. The goal of Operations Management Research is to promote research that enhances both the theory and practice of operations management, as it is an applied discipline. The journal also publishes Academic Notes, which are special papers that address research methodologies, the direction of the operations management field, and other topics of interest to academicians. Additionally, there is a demand for shorter and more focused research articles in operations management, which this journal aims to fulfill.